Anonymous wrote:My friend from Georgia said she thought the entire atmosphere, attitude and service level of the Salamander reminded her of the same issues with super trendy brunch/restaurants in Atlanta. Very, very expensive that in no way matches the quality received with unapologetic poor customer service. As in you should be apologizing for ever complaining, about anything. They don’t care if you come back, no they won’t right that wrong or ever admit that mistake because they’re luxe and you’re just lucky they let you in.

Anonymous wrote:

Anonymous wrote:Stay away from the horses, even when behind the fence. I know someone who was basically attacked when her friend was trying to take a picture of her with one of their horses. In PT for 2 different injuries. Did they care at all? Absolutely not. Lawyers involved.

This requires so much more detail.

Anonymous wrote:

Anonymous wrote:It’s nice but way overpriced. We weren’t able to get spa services as they were full. The food is OK but nothing special and we usually left the resort for better offerings.
Not sure I’d agree it’s dated. Don’t know when it was built but it’s fairly new.
But my main thought is just extremely overpriced.

Can you schedule ahead for the spa?

Is it nice for just lounging around and eating and drinking?

Anonymous wrote:Seconding the earlier suggestion for Keswick. Overpriced like Salamander but property is beautiful and there is a lot more to do there.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The spa is very nice there. Other than that, it is insanely over priced and the food is not good. They nickel and dime you for every thing on top of the room rates and food.

For example, my kids wanted to do the zip line, they have done ropes courses before. I was told due to their ages (7 and 9) they would be not be able to do the full adult course and could only do a partial part, they said about half. I thought ok, let's do it. I didn't think it would be Sandy Springs, but they could have fun. It cost $75 per kid. So we have our appointment, we go to the meeting spot, the instructor gives them helmets and puts on their harness and said we would start with the zip line where you just zip from point A to B and it wasn't very long. So kid one goes on the platform, zips across, then my other kid does it. And then the instructor said, that's it. Hope you had fun.

$75 for each kid to go about 100 ft on a zip line. They were not transparent whatsoever with what they offered. I was livid. They refused to even let them go a second time. My younger kid started crying and the older one was upset. They refused to give me a refund and were super nasty about it (even though I remained calm).

It is a real shame because it is so beautiful out there. But treat people like trash and I won't go back. Ever. And if the facilities and service were up to the prices (I can pay) I wouldn't mind being a bit overcharged. But this isn't even by a little, it is grossly overcharged and their attitude sucks.

I'm not a fan of Salamander or anything, but it sounds like your attitude was what sucked? Teach your kids some grace -- they got to zipline and they are crying/"upset" over it not being good enough?

WTF? Who wants to pay $150 for one short zip line? That’s not ok if they aren’t upfront about what kids can and can’t do.
I gotta say their service was nothing special. When I complained about not being able to book spa services they were just kinda “so what?” No desire to go back.

Anonymous wrote:Stay away from the horses, even when behind the fence. I know someone who was basically attacked when her friend was trying to take a picture of her with one of their horses. In PT for 2 different injuries. Did they care at all? Absolutely not. Lawyers involved.

Anonymous wrote:Stay away from the horses, even when behind the fence. I know someone who was basically attacked when her friend was trying to take a picture of her with one of their horses. In PT for 2 different injuries. Did they care at all? Absolutely not. Lawyers involved.

Anonymous wrote:Salamander gets a lot of hate on this board. And I absolutely agree if you are comparing it to destination spots like Miraval or Homestead or Nemacolin, etc, it does not live up.

That being said, it is a close easy drive for a "getaway" to feel relaxed and luxurious. True that there is no much to do, but for some of us that is a feature not a bug. You need to be the type that enjoys solo wondering, reading a book, or sitting around with a glass of wine chatting with friends.

I think the spa is one of the best in a three-hour radius. The relaxation area is pretty and comfortable and I had excellent services. They do book up though.