Anonymous wrote:

Anonymous wrote:

Anonymous wrote:And still, it is a 4+ hour drive. Why not get a limo and put the 4 United Employees in it if everything else was booked. They would have been door to door faster than sorting through this mess.

THIS!

This is why you get off the plane. The people at the gate have no authority to make these types of decisions.
You get off and head straight to customer service and ask to speak to the highest ranking airline representative.

I am not saying what happened is right, what I am saying is that if it happens to you, do not refuse to deplane. Do what they ask and make sure you get what you need.
Or if you are really in a once in a life time situation say something out loud as you are deplaning and maybe a kind passenger will help you like the couple who got off so that poor woman could see her dying father.

Anonymous wrote:United was totally out of line. He paid for his ticket. He was sitting in his seat. He said no. If they wanted to take measures against him, they should have figured something out other than physically removing him. It was appalling and really disturbing.

Anonymous wrote:No more flying with United on my part. This is barbaric. There is nothing the CEO can do to change this. And why did the police react. At best this is a contractual matter between United and a passenger. Police is not a tool for United. They entered into a civil dispute. I hope the passenger sues both the police and the United. One picture speaks a thousand words. This video speaks volume. Good bye United.

Anonymous wrote:

Anonymous wrote:Omg!!. They need to go bankrupt for treating a customer like this. !

I am not saying this is right but why should the company go bankrupt and tens of thousands of people loose their jobs over this one incident.
I am pretty sure the CEO of the airline did not direct the actions of these employees.

Should there be punishment...absolutely. Should people vote with their feet and dollars if they don't like it..absolutely
Should the company go out of business and put employees on the street..absolutely not.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

First, it was $800, not $1600. And because dragging an old man out of a seat he paid for is a wholly inappropriate way to deal with the situation. They could have gone to the next person on the list, or increased the compensation until someone took it. It's never okay to beat up a passenger. I don't know why that's hard to get.

Go to the next person on the list? That will go well. That person will see if you raise a fuss, then the policy doesn't apply to you,and they will do the same, right on down the list.

Yes, clearly it's far better to beat up the first guy. That will get everyone else in line!

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:And still, it is a 4+ hour drive. Why not get a limo and put the 4 United Employees in it if everything else was booked. They would have been door to door faster than sorting through this mess.

THIS!

This is why you get off the plane. The people at the gate have no authority to make these types of decisions.
You get off and head straight to customer service and ask to speak to the highest ranking airline representative.

I am not saying what happened is right, what I am saying is that if it happens to you, do not refuse to deplane. Do what they ask and make sure you get what you need.
Or if you are really in a once in a life time situation say something out loud as you are deplaning and maybe a kind passenger will help you like the couple who got off so that poor woman could see her dying father.

Anonymous wrote:

Anonymous wrote:And still, it is a 4+ hour drive. Why not get a limo and put the 4 United Employees in it if everything else was booked. They would have been door to door faster than sorting through this mess.

THIS!

Anonymous wrote:

Anonymous wrote:Omg!!. They need to go bankrupt for treating a customer like this. !

I am not saying this is right but why should the company go bankrupt and tens of thousands of people loose their jobs over this one incident.
I am pretty sure the CEO of the airline did not direct the actions of these employees.

Should there be punishment...absolutely. Should people vote with their feet and dollars if they don't like it..absolutely
Should the company go out of business and put employees on the street..absolutely not.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I don't understand why the passenger thought he was so important the IDB rules didn't apply to him. I know he claimed to be a doctor, but...I just don't understand it. Airlines don't deny boarding to people based on the important of their jobs. Is there something else going on here?

I don't care if he were a welfare cheat. This shouldn't happen to anybody.

Right. But why didn't he just get off the plane? I fly 100K+ miles a year and I just don't understand this situation. That's where everything went wrong, so I'm not sure why everyone's harping on United.

(And for the record, I DESPISE United and haven't flown them in 20 years. But I don't understand the uproar.)

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I don't understand why the passenger thought he was so important the IDB rules didn't apply to him. I know he claimed to be a doctor, but...I just don't understand it. Airlines don't deny boarding to people based on the important of their jobs. Is there something else going on here?

I don't care if he were a welfare cheat. This shouldn't happen to anybody.

Right. But why didn't he just get off the plane? I fly 100K+ miles a year and I just don't understand this situation. That's where everything went wrong, so I'm not sure why everyone's harping on United.

(And for the record, I DESPISE United and haven't flown them in 20 years. But I don't understand the uproar.)

He's probably not a frequent flyer (hence his selection) and felt an obligation to the patients he was to see the next day. It's not hard to imagine that he sees patients with critical needs or who have waited a long time to see him. I'm sure he never imagined that they'd beat him and drag him off the plane. And frankly, the fact that you don't understand the uproar is a bit disturbing. Do you think it's okay for companies to beat up their paying customers?

He never imagined that bad things would happen if he didn't do what was requested of him on an airplane? Mmm-kay.

Anonymous wrote:

Anonymous wrote:

First, it was $800, not $1600. And because dragging an old man out of a seat he paid for is a wholly inappropriate way to deal with the situation. They could have gone to the next person on the list, or increased the compensation until someone took it. It's never okay to beat up a passenger. I don't know why that's hard to get.

Go to the next person on the list? That will go well. That person will see if you raise a fuss, then the policy doesn't apply to you,and they will do the same, right on down the list.