Anonymous wrote:Here’s what my doctor emailed me yesterday when I asked him to send the note and lab work to the new insurance company:
“As always mentioning before, this is extremely frustrating for patients (and we physicians) alike. Insurance companies repeatedly are telling patients that all we simply need to do is fill out paperwork, send them lab results, chart notes, etc. and these medications will be covered benefits. Repeatedly they have been denied for reasons we do not know
As I mentioned to you before, please bring this up with your insurance company and asked them "what criteria you need to meet for these to be approved". It does appear that these are approved benefits though if insurance continues to deny these despite efforts that they wish us to do, we simply have no control
Finally, you may wish to check and see if there are other GLP 1 weekly injection medications that are covered benefits. The 3 products on the prescription market would include Ozempic, Trulicity and Mounjaro
Good luck with your efforts here”
Ok OP now that I read the information above I am going to give you some advice from someone who worked on prior auths for mental health and has also facilitated prior auths for my husbands complex medical needs.
He isnt saying no outright he is saying that you need to call your specific insurance company and get the information on when they will approve it, what conditions, what needs to be trialed- is it a step up basis, etc? Do they not cover any GLP 1s or do they cover one besides mounjaro? For the step up basis you need to determine how long they expect you to have tried other medications, how many, which, for how long, and what symptoms are necessary to show.
His frustration is misplaced and whats happening is they are doing the legwork of completing a PA and then being denied because it doesnt meet each specific insurance contracts fine print. Hes telling you that you will have to communicate with insurance and then give them the information. Shite I have filled out the PA forms for doctors before, including ones I worked with.
You need to review your pharmacy formulary specific to your insurance. You cant just look up Cigna for example. You need to sign into the website using your ID number and review your coverage. Search for the pharamcy formulary to determine what medications are covered and at what tier. The company may require that you do 2 Tier 1 meds for example for X months. Do you have a copy of the PA that the doctor sent to the previous insurance company? See what codes they used and language.