Anonymous
Post 07/06/2025 09:22     Subject: Is a partial refund fair
You rolled the dice with the ac and lost. You don’t seem sympathetic to your guests who were inconvenienced. Offering them a free weekend in the off season is not compensating them.

I agree with 50% off the whole visit plus the first night without AC free.

You are acting like this is a minor inconvenience. You are wrong
Anonymous
Post 07/06/2025 09:21     Subject: Is a partial refund fair
Anonymous wrote:
Anonymous wrote:Having workmen, even the owner, enter when you are vacationing, is a big imposition. I know renters have to agree to let it happen but it's long remembered as a big negative. You have to secure your valuables (or it feels like you should) be out of their way, think about their schedule of coming and going.


Plus put on pants and bra. Not being sarcastic. It’s like you have to be “on” during what is meant to be a restful week.


Agree with both posts. Being there when workers are there is actually working. Very annoying work. Not relaxing and enjoying themselves as they paid for.
Anonymous
Post 07/06/2025 09:18     Subject: Is a partial refund fair
Anonymous wrote:How long were they without fully working air conditioning? I would say full refund for any time with no AC and partial for days with bedroom units only since the rest of living space would be uncomfortable.


This. Definitely.
Anonymous
Post 07/06/2025 09:16     Subject: Is a partial refund fair
I think 50% of the stay is reasonable. That doesn't mean that it's your fault. It means it's your responsibility.

If you purchase a tangible item, and then it turns out the only one available is broken, you get a refund. The refund doesn't depend on whether the person selling it was at fault, or whether they tried their best to fix it, or whether they're nice people and previously sold good products. Same logic would apply here.
Anonymous
Post 07/06/2025 09:15     Subject: Is a partial refund fair
Anonymous wrote:Having workmen, even the owner, enter when you are vacationing, is a big imposition. I know renters have to agree to let it happen but it's long remembered as a big negative. You have to secure your valuables (or it feels like you should) be out of their way, think about their schedule of coming and going.


Plus put on pants and bra. Not being sarcastic. It’s like you have to be “on” during what is meant to be a restful week.
Anonymous
Post 07/06/2025 09:13     Subject: Is a partial refund fair
and not know if the situation is going to fixed. Maybe it won't be fixed and you'll have to go home. So, that is what's on their mind - a ruined vacation.
Anonymous
Post 07/06/2025 09:11     Subject: Is a partial refund fair
Having workmen, even the owner, enter when you are vacationing, is a big imposition. I know renters have to agree to let it happen but it's long remembered as a big negative. You have to secure your valuables (or it feels like you should) be out of their way, think about their schedule of coming and going.
Anonymous
Post 07/06/2025 09:08     Subject: Is a partial refund fair
Anonymous wrote:You refund 50% of their current stay. They were inconvenienced. The issue was on their minds and they worried about it for days. Vacations are precious. Not your fault, likely, the breakdown. Things happen. But when things happen, they cost you.


+1. 50% discount and think about the cost as being spread across all the years when you have been renting out the unit for good money. When you run a business, there will unforeseen costs that arise every now and then that you just have to take on the chin. You responded promptly and appropriately but the situation caused stress annd uncertainty that undoubtedly impacted their holiday.
Anonymous
Post 07/06/2025 09:07     Subject: Is a partial refund fair
It’s possible to do your best but still be a bad host. These are paying customers, they don’t want to hear excuses. They want to get what they paid for.
Anonymous
Post 07/06/2025 09:05     Subject: Is a partial refund fair
50% off for the week. And if I was your renter I would still leave a crappy review.

I would be incredibly irritated having to deal with this on vacation.
Anonymous
Post 07/06/2025 09:02     Subject: Is a partial refund fair
This is why I don’t rent Air BnBs. Hosts think it’s easy money and cheap out on furniture, appliances, cookware, linens, etc. Needing a new HVAC shouldn’t have been a complete surprise. My guess is you don’t have it serviced as regularly as you do your home unit because, you know, money.
Anonymous
Post 07/06/2025 08:58     Subject: Is a partial refund fair
You refund 50% of their current stay. They were inconvenienced. The issue was on their minds and they worried about it for days. Vacations are precious. Not your fault, likely, the breakdown. Things happen. But when things happen, they cost you.
Anonymous
Post 07/06/2025 08:58     Subject: Is a partial refund fair
Anonymous wrote:You did not provide what was advertised. They had no ac and multiple disruptions on a vacation. Personally I would have cancelled and expected a full refund including deposits.

Agree on 50% whole week. You are not being taken advantage of. Sorry it was an expensive lesson.

Please stop trying to justify why you should not pay. Take the lesson to keep everything maintained.


This. Why do airbnbs want to keep every last cent of every stay? I'm assuming you have priced some buffer in there and are not skating on the thinnest of margins. You probably have no mortgage any more. You need to absorb this cost. Sorry. These people had a terrible vacation. Not anyone's fault but they certainly are the least at fault here and need their money back.
Anonymous
Post 07/06/2025 08:57     Subject: Re:Is a partial refund fair
Anonymous wrote:So they had a day without air conditioning, two days with only window units and a day with people installing an HVAC system. So more than half their week sucked.

I think you’re cheaping out on them. A free weekend in the off season is t reasonable compensation. Why would they ever want to stay at your place again? And many people can’t get away in the off season. I think a5 least a 30% refund is in order - half of the amount they paid for their ruined days.


+1. Plus they had the annoyance of having people in and out to fix the problem, constant communication with you all, etc.
Anonymous
Post 07/06/2025 08:57     Subject: Is a partial refund fair
30% off the weekly cost. Saturday- Tuesday = 4 days of drama when they should have been relaxing.