jsteele wrote:I have a few more leads for you. I don't know if you have tried this yet:

https://learn.microsoft.com/en-us/collections/7dnrcypee3dogo?gad_source=1

I was advised by a contact at Microsoft to try this number: +1(844)200-3507 but I have no idea where it goes.

Also, maybe you will find something useful here:

https://answers.microsoft.com/en-us/outlook_com/forum/all/microsoft-account-hacked-cant-login-getting-help/a9e4a38c-2997-4aa3-af71-7214955ae3b8

Thank you for your help Jeff. I called the phone number you listed and the call went through to a live person with a thick Indian accent that said “Thank you for calling support, how may I help you today.” No mention of a company name, no phone tree to go through. It seemed very suspicious so I hung up without saying anything.

I googled the phone number and couldn’t find a direct hit, but I found some online discussions where people had been contacted by scammers with phone numbers that started with 844-200

I have a few more leads for you. I don't know if you have tried this yet:

https://learn.microsoft.com/en-us/collections/7dnrcypee3dogo?gad_source=1

I was advised by a contact at Microsoft to try this number: +1(844)200-3507 but I have no idea where it goes.

Also, maybe you will find something useful here:

https://answers.microsoft.com/en-us/outlook_com/forum/all/microsoft-account-hacked-cant-login-getting-help/a9e4a38c-2997-4aa3-af71-7214955ae3b8

Anonymous wrote:Here is a link to a thread with more information from customers with problems.

One suggestion is to make a new e-mail account and turn your old one into an alias account.

https://answers.microsoft.com/en-us/outlook_com/forum/all/my-account-is-compromised-i-need-help-immediately/b42e153b-efd7-48b2-8923-66d61cdf8a6f?from=ContactUsWebBCQR&CorrelationId=6b58bc25-acfc-4acb-bb29-af149922cddc

This won't solve my problem. The hacker has control of the authentication email address so there's no way for me to change any security settings without the hacker being able to override it.

I am so beyond frustrated at this point I'm seriously thinking about flying out to Seattle and knocking on the door to see if I can get someone to listen to me.

This is one of the most exasperating things I've been through. I truly cannot belive that there is absolutely no way whatsoever for me to be able to communicate with Microsoft regarding my account being hacked. There must be some way? I would assume that law enforcement would have a way of getting in touch with Microsoft right?