Anonymous
04/28/2018 15:38
Subject: Solidcore pricing
Anonymous wrote:I took the first class this morning and there was one badass on her toes most of the time. Was it one of you, PPs?
I had thought I was improving? No. It's the class?
Although attendance feels lower, I feel like.there are a lot more classes each day.
While the cancellation policy is annoying, it's what has orced me to attend when previously i might have skipped. So it has had a positive effect on me
I wish it was me in class this morning. Have a half tomorrow so taking a break from solidcore and am seriously dying. This doesn't bode well for giving it up entirely.
I can feel like I'm doing well and then a class will come along and destroy me. It happens.
I don't mind their cancellation policy, I think what PPs are complaining about is cancelling for low sign-ups with little notice. That does suck.
-OP
Anonymous
04/28/2018 10:20
Subject: Solidcore pricing
I took the first class this morning and there was one badass on her toes most of the time. Was it one of you, PPs?
I had thought I was improving? No. It's the class?
Although attendance feels lower, I feel like.there are a lot more classes each day.
While the cancellation policy is annoying, it's what has orced me to attend when previously i might have skipped. So it has had a positive effect on me
I had thought I was improving? No. It's the class?
Although attendance feels lower, I feel like.there are a lot more classes each day.
While the cancellation policy is annoying, it's what has orced me to attend when previously i might have skipped. So it has had a positive effect on me
Anonymous
04/27/2018 22:37
Subject: Solidcore pricing
Anonymous wrote:If I had a class canceled for low attendance I'd be furious! Where do they do this? They don't refund your class? I've been in class with only one other person (Wildwood) and never had it canceled.
Agree the off-peak package needs to be brought back, and the lack of respect for the longest-term clients is TERRIBLE policy.
That is a ridiculous policy - I can't believe they cancel classes for low attendance. I have to say I've only taken SolidCore a few times - I love a hard workout but it just seemed kinda pretentious and impressed with itself. It's too bad because I live really close to a SolidCore but instead I take Barre and just use higher weights and still get a great work group with better class policies (easier to cancel classes, etc)
Anonymous
04/27/2018 16:09
Subject: Solidcore pricing
Anonymous wrote:Anonymous wrote:Anonymous wrote:Just a tip: you should ever be shy to change your own springs. I’ve been going for almost 3 years now and am always adding more, I don’t wait for the instructor to come around and fix it for me. It can bug when an instructor underestimates your strength, but NBD just get up and add. I did it all through my morning class. For what I pay I want to improve.
+1
I took class this week with a coach who used to be a regular but now isn't thanks to schedule changes, and added springs during upper body. NBD. It takes so little time and is so worth it. How they keep track of who gets what spring is beyond me, so I try to keep an eye on it myself. I give my regulars the benefit of the doubt if they can't remember whether I had an extra white on there or whatever.
I agree with this-unless you get a coach that yells specifically not to change the springs during arms (I do it anyway because I can’t ever flag her down, but I def get a look). Most coaches realize that sometimes they get the springs off or can’t get over you in time to switch them in a timely manner.
WTH-how weird. Another former regular put me on such light weight for chest a month or so ago, and it sucked. She just told us to go slower and I was like, yeah, I could do one rep in 30 seconds and it would still be too light. I would probably avoid a coach who glared at me for changing my own springs. Or for any reason, frankly. I don't need that negativity!
Anonymous
04/27/2018 15:53
Subject: Solidcore pricing
Anonymous wrote:Anonymous wrote:Just a tip: you should ever be shy to change your own springs. I’ve been going for almost 3 years now and am always adding more, I don’t wait for the instructor to come around and fix it for me. It can bug when an instructor underestimates your strength, but NBD just get up and add. I did it all through my morning class. For what I pay I want to improve.
+1
I took class this week with a coach who used to be a regular but now isn't thanks to schedule changes, and added springs during upper body. NBD. It takes so little time and is so worth it. How they keep track of who gets what spring is beyond me, so I try to keep an eye on it myself. I give my regulars the benefit of the doubt if they can't remember whether I had an extra white on there or whatever.
I agree with this-unless you get a coach that yells specifically not to change the springs during arms (I do it anyway because I can’t ever flag her down, but I def get a look). Most coaches realize that sometimes they get the springs off or can’t get over you in time to switch them in a timely manner.
Anonymous
04/27/2018 14:46
Subject: Solidcore pricing
Anonymous wrote:Just a tip: you should ever be shy to change your own springs. I’ve been going for almost 3 years now and am always adding more, I don’t wait for the instructor to come around and fix it for me. It can bug when an instructor underestimates your strength, but NBD just get up and add. I did it all through my morning class. For what I pay I want to improve.
+1
I took class this week with a coach who used to be a regular but now isn't thanks to schedule changes, and added springs during upper body. NBD. It takes so little time and is so worth it. How they keep track of who gets what spring is beyond me, so I try to keep an eye on it myself. I give my regulars the benefit of the doubt if they can't remember whether I had an extra white on there or whatever.
Anonymous
04/27/2018 14:16
Subject: Solidcore pricing
I'm now seeing an off-peak 10-class for $270.
Anonymous
04/27/2018 13:55
Subject: Solidcore pricing
If I had a class canceled for low attendance I'd be furious! Where do they do this? They don't refund your class? I've been in class with only one other person (Wildwood) and never had it canceled.
Agree the off-peak package needs to be brought back, and the lack of respect for the longest-term clients is TERRIBLE policy.
Agree the off-peak package needs to be brought back, and the lack of respect for the longest-term clients is TERRIBLE policy.
Anonymous
04/27/2018 13:53
Subject: Solidcore pricing
Just a tip: you should ever be shy to change your own springs. I’ve been going for almost 3 years now and am always adding more, I don’t wait for the instructor to come around and fix it for me. It can bug when an instructor underestimates your strength, but NBD just get up and add. I did it all through my morning class. For what I pay I want to improve.
Anonymous
04/27/2018 10:36
Subject: Solidcore pricing
Anonymous wrote:tap tap tap...is this thing on?
Anyone from solidcore out there that can respond to our growing concerns? We know you are reading this...
1. The pricing structure change increases costs and limits flexibility of your most loyal clients. Not good.
2. The lack of recent discount codes/sales is disappointing to clients that have been using them to sustain a healthy solidcore habit. Please bring them back.
3. Removing the off-peak pack is just annoying! Why not let clients purchase these bulk? You are just causing more work for us and more work for your studio managers (when we have to complain that we can't charge more than once class at a time!).
4. The 100/200, etc club is clearly very important to your clients, but seemingly less so to you. Please make an effort to update the list on your website. Also, please make it easy to see the number of classes we have taken on the app!
5. Stop cancelling classes last minute for low attendance. Considering you won't let us cancel OUR classes last minute, why can't you uphold the same? Give yourselves the same cancelation policy that we have! If you must cancel last minute, add a free class to our account!
6. Promoting your other studios may be important to you, but it makes your loyal DC clients feel less important to you.
7. Coach turnover is abundant lately! Understandable, but it very much affects clients. All the new coaches underestimate my strength and I waste an entire class getting light springs. Yeah, ALL the coaches say, "tell me if you need more weight", but it's almost always impossible to get their attention while they are moving around so much. Can you brainstorm ideas to address this common problem? For example, putting notes about strength abilities, or injuries in the coaches notes?
Anything else corporate should address in this thread?
Thx.
New coach quality lately has been poor. They aren't getting enough training. Also "coaching down" frustrates folks looking for a challenge.
Anonymous
04/27/2018 10:07
Subject: Re:Solidcore pricing
7:39 you are awesome-thanks for pulling it all together. I really hope they look at this thread! Has anyone passed the thread along to their studio manager in the hopes they would also pass it along to corporate? I haven't-yet.
Anonymous
04/27/2018 09:41
Subject: Solidcore pricing
Love it, 7:39. Thanks!
My only point to add:
All of these changes make it very hard for me to recommend solidcore to people. I used to do that often and enthusiastically. A few people have asked me about it in the past week, and I've been candid that while it's a great workout, they recently changed the pricing structure such that the most dedicated clients are negatively affected. I think it's going to be hard to grow and maintain a dedicated client base without strong recommendations from us die-hards.
-OP
My only point to add:
All of these changes make it very hard for me to recommend solidcore to people. I used to do that often and enthusiastically. A few people have asked me about it in the past week, and I've been candid that while it's a great workout, they recently changed the pricing structure such that the most dedicated clients are negatively affected. I think it's going to be hard to grow and maintain a dedicated client base without strong recommendations from us die-hards.
-OP
Anonymous
04/27/2018 07:39
Subject: Solidcore pricing
tap tap tap...is this thing on?
Anyone from solidcore out there that can respond to our growing concerns? We know you are reading this...
1. The pricing structure change increases costs and limits flexibility of your most loyal clients. Not good.
2. The lack of recent discount codes/sales is disappointing to clients that have been using them to sustain a healthy solidcore habit. Please bring them back.
3. Removing the off-peak pack is just annoying! Why not let clients purchase these bulk? You are just causing more work for us and more work for your studio managers (when we have to complain that we can't charge more than once class at a time!).
4. The 100/200, etc club is clearly very important to your clients, but seemingly less so to you. Please make an effort to update the list on your website. Also, please make it easy to see the number of classes we have taken on the app!
5. Stop cancelling classes last minute for low attendance. Considering you won't let us cancel OUR classes last minute, why can't you uphold the same? Give yourselves the same cancelation policy that we have! If you must cancel last minute, add a free class to our account!
6. Promoting your other studios may be important to you, but it makes your loyal DC clients feel less important to you.
7. Coach turnover is abundant lately! Understandable, but it very much affects clients. All the new coaches underestimate my strength and I waste an entire class getting light springs. Yeah, ALL the coaches say, "tell me if you need more weight", but it's almost always impossible to get their attention while they are moving around so much. Can you brainstorm ideas to address this common problem? For example, putting notes about strength abilities, or injuries in the coaches notes?
Anything else corporate should address in this thread?
Thx.
Anyone from solidcore out there that can respond to our growing concerns? We know you are reading this...
1. The pricing structure change increases costs and limits flexibility of your most loyal clients. Not good.
2. The lack of recent discount codes/sales is disappointing to clients that have been using them to sustain a healthy solidcore habit. Please bring them back.
3. Removing the off-peak pack is just annoying! Why not let clients purchase these bulk? You are just causing more work for us and more work for your studio managers (when we have to complain that we can't charge more than once class at a time!).
4. The 100/200, etc club is clearly very important to your clients, but seemingly less so to you. Please make an effort to update the list on your website. Also, please make it easy to see the number of classes we have taken on the app!
5. Stop cancelling classes last minute for low attendance. Considering you won't let us cancel OUR classes last minute, why can't you uphold the same? Give yourselves the same cancelation policy that we have! If you must cancel last minute, add a free class to our account!
6. Promoting your other studios may be important to you, but it makes your loyal DC clients feel less important to you.
7. Coach turnover is abundant lately! Understandable, but it very much affects clients. All the new coaches underestimate my strength and I waste an entire class getting light springs. Yeah, ALL the coaches say, "tell me if you need more weight", but it's almost always impossible to get their attention while they are moving around so much. Can you brainstorm ideas to address this common problem? For example, putting notes about strength abilities, or injuries in the coaches notes?
Anything else corporate should address in this thread?
Thx.
Anonymous
04/26/2018 21:19
Subject: Re:Solidcore pricing
Anonymous wrote:But PPs! Haven't you noticed? They no longer really care about those milestones in the same way. I used to see sweet balloons celebrating different participants. No more as of late. Now it's all about giving new client in Baltimore 10% discounts, while people in DC/MD/VA (the original client base) are taken for granted. I stopped counting my class number because I don't think it means anything anymore.
Depends on the coach. Ryan still makes a big deal out of it if you tell him and Liana too. Bethann got me balloons. Again, this is where the specific coach makes all the difference.
Anonymous
04/26/2018 20:33
Subject: Re:Solidcore pricing
But PPs! Haven't you noticed? They no longer really care about those milestones in the same way. I used to see sweet balloons celebrating different participants. No more as of late. Now it's all about giving new clients in Baltimore 10% discounts, while people in DC/MD/VA (the original client base) are taken for granted. I stopped counting my class number because I don't think it means anything anymore.