Anonymous wrote:I agree that this is unacceptable, especially if they’re cutting off folks’ gas. But for the benefit of folks here, I called this morning at 8am and was able to talk to someone to switch my service after about 1 hour on hold.
Just FYI I also called at 8:00 AM and I was on hold for two hours and 45 minutes and then it took another 15-20 to get everything straightened out with the customer service rep. To her credit she was very capable and good at her job and I feel sorry for the people manning the lines. I can only imagine the kind of vitriol they’re getting each time they pick up the phone.
Someone from the Post should investigate what’s going on. I suspect they cut a lot of jobs during the pandemic (not unlike the airlines).