Anonymous wrote:
Anonymous wrote:Thanks so much! My mom died recently and I googled her to see see if I could get to the online obit. A MyLife page came up complete with a picture of somebody else. Ugh.
Ok, now I officially hate MyLife. I called the number OP helpfully listed (this isn’t your fault, OP). I waited on the queue for 25 minutes, with my phone on speakerphone listening to their sales pitches with a little music. Then I got down to “first in line” — and stayed there for much longer than the queue seemed to move in the previous 20 mins. And then they cut me off. They suck.
Funny - the same thing happened to me around the same time. Since they had no way of knowing why I was calling, I'm going to assume that they just had call center issues around 11:25 this morning. I went ahead with email and got this response
"Thank you for contacting MyLife™ Customer Care. This note is to inform you that we have received your inquiry and will begin processing your request.
Please note that we respond to e-mail messages in the order received. Your Removal Request should be processed and completed within 7-10 business days. Please do not send multiple e-mails regarding the same subject as this will only delay our response.
We value your request for privacy and would like some feedback on how we can improve your experience controlling your Online footprint. If you have a moment, please take a few seconds to complete this survey. Your response would be greatly appreciated.
You can also contact us via phone by calling toll-free at (888) 704-1900. Our hours of phone support are: Monday – Friday 6:00 AM – 7:00 PM (PST) Saturday-Sunday 6:00 AM – 5:00 PM (PST)
Thank you again for your e-mail and we look forward to assisting you!
Sincerely,
MyLife.com™ Customer Care Team
"