Skittles
09/09/2018 09:51
Subject: Re:Thoughts on Blue Mercury (compared to Sephora)?
Anonymous wrote:I purchased over $200 items from Blue Mercury as a gift for my Mom She was not interested in the products I purchased so I returned them at a different location and purchased a gift card for full amount. Mom went to use the gift card which had a zero balance!!!!! I physically went to the stores and they said they have no record of purchase, return or gift card! What?????? I called corporate and emailed several times with someone who ended up doing nothing. I was a constant customer at Blue Mercury Montclair, NJ, Millburn, NJ and Ridgewood, NJ but will NEVER shop there again!! Your Loss Blue Mercury!!!
Does this look like Yelp to you?
Anonymous
09/07/2018 19:36
Subject: Re:Thoughts on Blue Mercury (compared to Sephora)?
Anonymous wrote:I much prefer Blue Mercury to Sephora. I just wish they carried Drunk Elephant so I could avoid Sephora.
They don’t carry Murad either. >.>
Anonymous
09/07/2018 19:35
Subject: Thoughts on Blue Mercury (compared to Sephora)?
Anonymous wrote:Wondering what the experiences of others are, and if I'm missing something other than a smaller, more "local" option and local chain. The times I've been to Blue Mercury, the staff are either extremely rude and bitchy, or extremely pushy - or both. I never feel like the staff are sincere in helping, and mostly just want to sell sell sell. They carry some great product lines, but I just hate going to the store. Plus their return policy sucks (no returns, even for unopened items - store credit only). Is there something I'm missing about the store and its appeal?
You're not missing anything, Sh*t flows down from the very top.
Anonymous
08/30/2018 07:43
Subject: Re:Thoughts on Blue Mercury (compared to Sephora)?
I much prefer Blue Mercury to Sephora. I just wish they carried Drunk Elephant so I could avoid Sephora.
Anonymous
08/30/2018 00:38
Subject: Re:Thoughts on Blue Mercury (compared to Sephora)?
I went into a Blue Mercury in Rio Shopping Center, my first experience with BM. I was looking for a new eye cream and told the salesperson the specific problems I wanted to target. She was very nice, but totally UNhelpful. She basically started with one product line and picked up each eye cream in the line and read me what the box said it targeted (it seems each product line has at least 3 eye creams with vaguely different uses). I could have just read the boxes myself! It was the biggest waste of 15 minutes and I left without a new eye cream.
Anonymous
08/29/2018 16:26
Subject: Thoughts on Blue Mercury (compared to Sephora)?
Anonymous wrote:My typical experience at Sephora is:
"Can I help you find something?"
"NO thanks, I'm just looking."
12 seconds later:
"Can I help you find something?"
"NO thanks, I'm just looking."
12 seconds later:
"Can I help you find something?"
"NO thanks, I'm just looking."
Repeat approx 25 more times.
However, the new store at Pike and Rose in Rockville is always empty and quiet and the staff are not pushy.
This. Plus the one by me is staffed by about 50% drag queens in stage make up. While I appreciate the art, it's not the look I'm going for and am nervous to take their advice if I actually do need help finding something.
Anonymous
08/29/2018 16:24
Subject: Thoughts on Blue Mercury (compared to Sephora)?
Anonymous wrote:Blue Mercury seems more upscale to me...sophisticated.
Sephora seems more for teens to me...but also adults...
Agree with this assessment.