Anonymous wrote:It's impossible for any of us to advise the OP when there is no detail in the post.

We don't know the problem. We don't know if it was resolved and OP isn't happy, or if the resolution OP wants is possible. We don't know how often OP is emailing or calling. We don't know if her problem takes days, weeks, or months to resolve.

We don't even know if OP has a problem or just thinks she does.

In the absence of detail, this whole thread is pointless.