Anonymous wrote:In identity fraud cases, won't the bank reimburse you?
Seems like bad policy to not do so.
They usually will but it's a HUGE pain in the ass. Last summer, a car rental place out at the Arizona airport charged us fraudulently. We had rented a car with them months before, and when my husband went back out on business and rented a car with his business credit card, they charged his business card AND our personal credit card... which was not presented to them (and to which they claimed "We never store credit card information"- obviously you do if you could charge it!). I called the car rental company and they said they could not access accounts to reverse charges, so it was up to the bank. We had to send them ALL kinds of info- our credit card statement, the business card's statement (to prove we'd been charged twice), I can't even remember what all else. They put the money back in our account, but took it out 2 months later because we'd been told we could email something that actually needed to be faxed. Once we faxed it, the money was put back in for good. It was just a huge hassle. So yes, they will reimburse you, but it will take some legwork on your part. And the sooner you catch it, the easier it is to prove it was fraudulent and get your money back. If you find a charge that's 6+ months old you have to go dig through 6 months' worth of statements and all that for the exact charges.