Anonymous wrote:You say that the issues are valid. As her boss, it is your job to make it possible for her to do her job. If something is standing in the way of this, then it is your job to fix it. If something is truly out of your control, then you need to raise it as an issue with someone who can control it. You say that these issues are not changing...but why? Why are you standing by and allowing your organization to be dysfunctional.
You say that you don't have the time or the interest to listen to her, but seem to not realize that this is part of your job.
I agree that the mode of expression is irritating (crying? really?), but it is obviously representative of actual problems. These are the sorts of things that cause good employees (you say that she is talented) to quit.
That said, you need to tell her when/if she starts complaining for the sake of complaining, as opposed to raising actual problems that are in need of resolution.
Agreed. And this is also why middle management sucks. If people aren't responsive, you need to institute a 24 hour or 48 hour rule. Or she needs to put a date on all her emails, like a week out, that people respond by.
I do think you need to find solutions to some of her complaints.