Anonymous wrote:This is kind of hilarious, but also infuriating. A woman with a GE Cafe range resorted to getting a consumer reporter from Boston's CBS station to help her get a replacement. The over never worked properly, repair people came out multiple times, and she finally asked a reporter to look into it. GE basically said the oven was out of warranty, so case closed. But the oven had issues the whole time.

They were concerned with how the reporter could impact their business in the Boston area, but still wouldn't replace one $3000 oven. Well, now the story is going viral, so it's reaching more than Bostonians.

https://www.cbsnews.com/boston/news/ge-appliances-defective-range-iteam/

"I'm still back and forth with this aggressive reporter and they are going to run a story. Making sure that we have our own trained technicians in this consumer's area before I bite back."

Barry said GE technicians came out to evaluate the range twice. The last one, she said, told her the range was defective and not repairable.

Treinen's email mistakenly sent to Fiandaca also included this language refusing to give Susan a replacement:

"I don't want them to run this story without the offer of a service to assess at our cost. It's an important viewing area and a big audience for us to get a smear in but I'm also not willing to give her a replacement to make this go away yet."

GE Appliances continues to refuse to replace Barry's range, instead offering her a 30% discount on a replacement. Because Massachusetts has laws to protect consumers, she has the right to file a lawsuit and a complaint with the Attorney General's office.

Anonymous wrote:It sounds likE that model is defective, and they sell it just hoping people won't notice. Many people buy $3000 ovens who aren't serious bakers or cooks at all. This person sounds like a serious baker who noticed the defective product. They couldn't fix it because the design doesn't work properly, look at alll the other complaints on this model.

February 4, 2026 /

After I-Team reports about a Foxboro, Massachusetts woman's frustration with her GE gas range, the company has agreed to give her a refund. "I'm thrilled," Susan Barry said.

The home baker had been trying to get the company to replace her GE Café series gas range that she said was defective.

"This is the check that was hand delivered from GE this morning when they all came to remove the old stove and it's for $4,074 even," Barry said.

The money represents the original price of the range adjusted for inflation and includes what Barry paid to have it installed.

"I'm really blown away they finally did the right thing," said Edgar Dworsky of Consumer World. "Sometimes you have to get someone like you who's got the dogged determination to try to get companies to do the right thing. It's a win right now for that consumer."

Barry is a home baker and has been complaining about the uneven oven temperature since she got the pricy appliance.

Anonymous wrote:Interesting, because during a 2006 reno, yes, 20 years ago, we put in GE profile all over our kitchen, plus a new washer/dryer. Stove, refrigerator and microwave/convection oven, as well as washer and dryer are still going strong

Anonymous wrote:

Anonymous wrote:GE Appliances has been owned by the Chinese company "Haier" for some years now.

A while back, GE sold off that business and that brand to reduce the debt burden on the real GE company.

My GE appliances in the 1990s and early 2000s (before Haier took over) were reliable. I would NEVER use a GE appliance made now.

Amazon is all crap now too.

But the Americans running Amazon give refunds, while the Americans running GE Appliances do not.

Anonymous wrote:GE Appliances has been owned by the Chinese company "Haier" for some years now.

A while back, GE sold off that business and that brand to reduce the debt burden on the real GE company.

My GE appliances in the 1990s and early 2000s (before Haier took over) were reliable. I would NEVER use a GE appliance made now.

Anonymous wrote:I thought this was going to be much worse. The quotes that are included above don't actually make GE sound bad. They are just saying that, before agreeing to replace the oven, they want one of their own trained service techs to look at it -- not take the word of whatever person the consumer hired who said it can't be repaired. That seems reasonable to me...
Of course, she shouldn't have had to get CBS involved in order to get an answer.

My old GE profile lasted 25 years. I just replaced it with a much more expensive oven, but I'm not thrilled with it--I guess everything is just crap now. I don't want an oven that talks to the internet - -I just want one that reliably cooks food and has things like a decent oven timer on it.

Anonymous wrote:

Anonymous wrote:The $3000 stove would have been so much cheaper to replace once they knew that reporters were involved.

+1. MUCH cheaper to just replace it than get all the bad press....

Anonymous wrote:The $3000 stove would have been so much cheaper to replace once they knew that reporters were involved.

Anonymous wrote:I thought this was going to be much worse. The quotes that are included above don't actually make GE sound bad. They are just saying that, before agreeing to replace the oven, they want one of their own trained service techs to look at it -- not take the word of whatever person the consumer hired who said it can't be repaired. That seems reasonable to me...
Of course, she shouldn't have had to get CBS involved in order to get an answer.

My old GE profile lasted 25 years. I just replaced it with a much more expensive oven, but I'm not thrilled with it--I guess everything is just crap now. I don't want an oven that talks to the internet - -I just want one that reliably cooks food and has things like a decent oven timer on it.