Anonymous wrote:

Anonymous wrote:Lots of repair DIYs online from toothpaste to baking soda to Bar Keepers Friend. I would contact the manufacturer and ask their advice. Since you don’t want to make it worse, I would do a test run in an inconspicuous area (inside of the door).

Thank you for trying to be helpful, instead of spewing anger in response to my disappointment that a six day old appliance (which was expensive for my family) is already damaged.

NP here. The poster above had good advice for sure.

I absolutely understand being upset about the first damage to anything new. I'm not trying to be snarky or anything, I promise, because I am another person who gets upset when something gets even a small scratch. But my DH, who is a self-proclaimed neat freak, always welcomes the first minor damage because it is inevitable. Nothing stays perfect. That perspective has definitely helped lower my blood pressure.

Anonymous wrote:Lots of repair DIYs online from toothpaste to baking soda to Bar Keepers Friend. I would contact the manufacturer and ask their advice. Since you don’t want to make it worse, I would do a test run in an inconspicuous area (inside of the door).

Thank you for trying to be helpful, instead of spewing anger in response to my disappointment that a six day old appliance (which was expensive for my family) is already damaged.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Same thing happened to me but with a brand new Wolf range. The cleaners used scratchy pads to clean it. You will get no sympathy here on DCUM but I think it’s pretty crazy a cleaning company doesn’t know how to care for stainless steel as common as it is. I inquired about getting it buffed out with no luck.

Really? You think the staff at cleaning companies go through some form of training?

It’s common sense and extremely basic to know stainless will scratch, so yes. When they walk in my house am I supposed to go through every basic scenario?

Sí, en español, por favor.

Anonymous wrote:

Anonymous wrote:Same thing happened to me but with a brand new Wolf range. The cleaners used scratchy pads to clean it. You will get no sympathy here on DCUM but I think it’s pretty crazy a cleaning company doesn’t know how to care for stainless steel as common as it is. I inquired about getting it buffed out with no luck.

Really? You think the staff at cleaning companies go through some form of training?

It’s common sense and extremely basic to know stainless will scratch, so yes. When they walk in my house am I supposed to go through every basic scenario?

For a certain period of time my MIL decided that housekeeping was going to be her gift to all the DILs in the family.

They broke so much stuff. Dropped the pitcher to my blender and smashed it. Tried to vacuum drapes and ended up pulling the anchored curtain rods straight out of the wall.

The worst was when they were cleaning the jacuzzi tub and somehow used a knife to try to pry up the stopper and ended up completely breaking it off the fixture. We had to have a plumber come in and actually break through the tile to access and replace the whole part. That was like a $2000 mistake.

They didn’t do dishes or laundry or pets.

They just came every week to see what more stuff they could wreck I guess. Finally my MIL discontinued the gift and I was relieved.

I have dust bunnies in the house now but at least if something breaks it’s my own fault.

Lots of repair DIYs online from toothpaste to baking soda to Bar Keepers Friend. I would contact the manufacturer and ask their advice. Since you don’t want to make it worse, I would do a test run in an inconspicuous area (inside of the door).

Honestly you would have scratched it your self just by taking the magnets off (ask me how I know). You can not use them. I made it much better with toothpaste! Google it.

Anonymous wrote:Same thing happened to me but with a brand new Wolf range. The cleaners used scratchy pads to clean it. You will get no sympathy here on DCUM but I think it’s pretty crazy a cleaning company doesn’t know how to care for stainless steel as common as it is. I inquired about getting it buffed out with no luck.

Really? You think the staff at cleaning companies go through some form of training?

Or not put magnets on it in the first place.

If your fridge was so easily scratched you should have warned the cleaner.

Same thing happened to me but with a brand new Wolf range. The cleaners used scratchy pads to clean it. You will get no sympathy here on DCUM but I think it’s pretty crazy a cleaning company doesn’t know how to care for stainless steel as common as it is. I inquired about getting it buffed out with no luck.

I have to ask: Are you sure you removed the protective film from the front of the doors? Every refrigerator comes with with clear plastic on the doors and it's not always obvious that it needs to be removed.

Anonymous wrote:Honestly, the finish shouldn't be so fragile that sliding a magnet would cause a scratch. I wouldn't blame this on the cleaner.
Just like a new car, refrigerators take a beating and that first ding really hurts. My fridge is next to a high traffic doorway and the family has put so many dents in it I could cry. However, there are no scratches despite having magnets on it.

+1

And sorry but $1600 is hardly high-end. Get over yourself, OP.

Honestly, the finish shouldn't be so fragile that sliding a magnet would cause a scratch. I wouldn't blame this on the cleaner.
Just like a new car, refrigerators take a beating and that first ding really hurts. My fridge is next to a high traffic doorway and the family has put so many dents in it I could cry. However, there are no scratches despite having magnets on it.

Anonymous wrote:How did magnets stick to stainless steel? This doesn’t make sense.

Some types of stainless steel can attract a magnet. Fridge's are now designed to hold magnets because people complained they couldn't stick a magnet to them. I wouldn't be surprised if it's just a thin stainless panel over top of regular steel.