Anonymous
Post 09/14/2025 09:41     Subject: How to handle disgruntled online seller
Anonymous wrote:Every once in a while you get mean people. Just expect it. My 3:

1) Person refused to sell me an item I won because they wouldn't make any money on it.

2) Person refused to take a wooden toy back that was described as new. But it had crayon and pencil marks on it. I told her I would formally dispute it with eBay and she agreed to take it back.

3) Person who was mad at me when I messaged her asking where my "Buy-It-Now" merchandise was after 3 weeks. She had messaged me inside eBay saying she didn't have the products I bought due to a mixup in her postings. She wanted to send me a different substitute, which I wouldn't have wanted. So she was rude to me because I missed her telling me she couldn't sell what she offered for sale.

That's how it goes.


I've had all of these things happen to me as well but after using ebay for over 2 decades, these occurrences have been rare. I've recently had people cancel a sale after I used the "make an offer" option, they agreed and then backed out. Mercari is 10000 x worse than ebay. I've bought a few things for crafting, like Prima transfers, some expensive rubber stamps and have gotten damaged used items marked as new. You only have 3 days or so to file a claim and I've missed it every time because I was going back and forth with the seller.
Anonymous
Post 09/14/2025 08:11     Subject: How to handle disgruntled online seller
Isn't the real issue "refunds" rather than "returns" ?
Anonymous
Post 09/14/2025 08:08     Subject: How to handle disgruntled online seller
Anonymous wrote:This whole thread reinforces why I won't shop (or sell) on these kinds of sites.


Good! If you are the kind of person who expects tailored sweaters custom fit to your form, eBay is not the place for that.

You can technically send it back, but that is not normal for eBay and you will get a negative review most likely. Your return is outside norms for the site.
Anonymous
Post 09/14/2025 08:04     Subject: How to handle disgruntled online seller
Anonymous wrote:
Anonymous wrote:eBay is not like ordering from Lands End. If it is as advertised you have to keep it.


This is not true. If sellers do not accept returns or have specific criteria for returns, they need to spell them out.


+1. I don't accept returns on ebay. I state this in my listings. If the item is not as described I am required to accept a return (which I will happily do). Otherwise, the item is yours.
Anonymous
Post 09/14/2025 07:41     Subject: How to handle disgruntled online seller
This whole thread reinforces why I won't shop (or sell) on these kinds of sites.
Anonymous
Post 09/14/2025 00:28     Subject: How to handle disgruntled online seller
Anonymous wrote:Wear it under the clothing at winter when you don't plan to take off the coat.
Now add up all the time, energy, and mental load you used trying to return the sweater.
It wasn't worth it.
There are things you could have spent time on that would have given you back the money of the sweater and added some experience that would compound. I suspect you don't even know what those things are or you would have done so and just donated the sweater.
Don't waste your time on wrong things. Government keeps printing more money including money meant for you. You are too busy holding on to the money you already have that is losing value.


I find this post hysterical

25 lines to a stranger advising them not to spend time on things that don’t matter
Anonymous
Post 09/14/2025 00:26     Subject: How to handle disgruntled online seller
Anonymous wrote:I think this is jerk behavior. Returns are for when the item is defective. Or you got a size large and it was labeled medium. Sellers have to pay shipping both ways when you return


Then why allow returns?
Anonymous
Post 09/14/2025 00:25     Subject: How to handle disgruntled online seller
Anonymous wrote:eBay is not like ordering from Lands End. If it is as advertised you have to keep it.


This is wrong
Anonymous
Post 09/14/2025 00:25     Subject: How to handle disgruntled online seller
eBay allows sellers to set their policies. If you don’t accept returns or expect the buyer to pay shipping, you can set it that way.

So sellers like this who allow returns are getting the advantage of this policy (people will be more likely to buy in the first place) but then refusing in bad faith to follow their own policy.
Anonymous
Post 09/13/2025 23:23     Subject: How to handle disgruntled online seller
Anonymous wrote:eBay is not like ordering from Lands End. If it is as advertised you have to keep it.


This is not true. If sellers do not accept returns or have specific criteria for returns, they need to spell them out.
Anonymous
Post 09/13/2025 23:22     Subject: How to handle disgruntled online seller
Eh, I would return it. If they don't like the reason you are returning it, they need to change their policies. But be prepared they she may leave bad feedback for you. I don't know how much you care about that. If they do, I would leave honest feedback saying that they were argumentative about the return even though their policy says they will accept returns.
Anonymous
Post 09/13/2025 21:52     Subject: How to handle disgruntled online seller
Good lord. Keep the sweater!
Anonymous
Post 09/13/2025 21:20     Subject: How to handle disgruntled online seller
eBay is not like ordering from Lands End. If it is as advertised you have to keep it.