Anonymous wrote:

Anonymous wrote:Cranky seeming lady was upset, insisting that her colorist (new to her apparently) snickered when she complained about something (not sure what it was- something about a knot in her hair..?) and then made a comment to a co worker about her. The cranky customer refused to continue working with her and went and sat in the waiting area, but not before another customer got involved, I think to defend the colorist, and there was a yelling match over MYOB etc.

Cranky lady sat and had to be convinced by another colorist (who is also the manager) to go back to her chair to finish. She insisted the colorist had ‘snickered’, that she was ‘triggered’ and ‘very offended’ and wouldn’t go back to her seat. All of this took awhile and my appt was delayed by 45 minutes.

I felt like saying something to the lady but kept quiet. I kept my nose in my phone.

This was at a salon in an upscale location fwiw.

I think the only thing I might have done was quietly speak to the manager about my own appointment. It wouldn't be acceptable to me that they handle another client's tantrum by cutting into my time. And if I thought the complaint were justified and not a tantrum, I would leave (and tell them why).

Anonymous wrote:I think I would find another salon. Any place with this much drama isn't worth it.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I’ve seen this happen so many times. People are so difficult when it comes to hair. Your type of hair and thickness, shade, all the important details are never the same as the person in the photo you bring to get the style of your dreams.

The stylist has to bring your vision to life with only what you are working with. Your hair may be thinner, shorter, dyed, fried, laid to the side with two strands left trying to get the Rachel from ‘96.

Which type of hair makes stylists snicker at their customers?

Totally inexcusable and unprofessional behavior. OP, why did you wait 45 minutes for your appointment instead of walking out in solidarity with the woman who was snickered at? Is that the kind of behavior your support? Or do you not think you'd be next because you're so special?

I'd have walked out.

Op here. I signed off all day.

Why would I walk out? I needed my hair done! In solidarity of what?? I didn’t see or hear the colorist snicker. Btw this has nothing to do with race so not sure where the comment above came from, and I’m not a troll. This happened.

I’ll add that judging by her overall behavior and demeanor, I’d guess the customer was probably in the wrong here, but I didn’t see the original interaction.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:My goodness. I’d find another salon and send a complaint letter. That should have been handled very differently.

That's a little facile and glib. When a customer is irrationally upset and goes off in a huff in the middle of the service, there's no win-win. If another customer weighs in to defend the business, it gets even more complicated.

If you mean the employee who "snickered" should have groveled to apologize... we're not in Japan or Korea, PP. People have different values here.
I'm east Asian and I'm so glad employees aren't asked to sell their soul on the daily on this continent (we'll gloss over what's happening at the DOJ right now).

That's right, we're in the United States where people are expected to act professional AT THEIR JOB. I can't imagine snickering at work -- and to a client no less. How ridiculous. Why would you hand yourself over to someone that immature, rude and maladjusted and ask them to style your hair?

Anonymous wrote:

Anonymous wrote:I’ve seen this happen so many times. People are so difficult when it comes to hair. Your type of hair and thickness, shade, all the important details are never the same as the person in the photo you bring to get the style of your dreams.

The stylist has to bring your vision to life with only what you are working with. Your hair may be thinner, shorter, dyed, fried, laid to the side with two strands left trying to get the Rachel from ‘96.

Which type of hair makes stylists snicker at their customers?

Totally inexcusable and unprofessional behavior. OP, why did you wait 45 minutes for your appointment instead of walking out in solidarity with the woman who was snickered at? Is that the kind of behavior your support? Or do you not think you'd be next because you're so special?

I'd have walked out.

Anonymous wrote:

yet another “what would you have said?!?” troll thread??

Anonymous wrote:Cranky seeming lady was upset, insisting that her colorist (new to her apparently) snickered when she complained about something (not sure what it was- something about a knot in her hair..?) and then made a comment to a co worker about her. The cranky customer refused to continue working with her and went and sat in the waiting area, but not before another customer got involved, I think to defend the colorist, and there was a yelling match over MYOB etc.

Cranky lady sat and had to be convinced by another colorist (who is also the manager) to go back to her chair to finish. She insisted the colorist had ‘snickered’, that she was ‘triggered’ and ‘very offended’ and wouldn’t go back to her seat. All of this took awhile and my appt was delayed by 45 minutes.

I felt like saying something to the lady but kept quiet. I kept my nose in my phone.

This was at a salon in an upscale location fwiw.

Anonymous wrote:Cranky seeming lady was upset, insisting that her colorist (new to her apparently) snickered when she complained about something (not sure what it was- something about a knot in her hair..?) and then made a comment to a co worker about her. The cranky customer refused to continue working with her and went and sat in the waiting area, but not before another customer got involved, I think to defend the colorist, and there was a yelling match over MYOB etc.

Cranky lady sat and had to be convinced by another colorist (who is also the manager) to go back to her chair to finish. She insisted the colorist had ‘snickered’, that she was ‘triggered’ and ‘very offended’ and wouldn’t go back to her seat. All of this took awhile and my appt was delayed by 45 minutes.

I felt like saying something to the lady but kept quiet. I kept my nose in my phone.

This was at a salon in an upscale location fwiw.

Anonymous wrote:Women get very butt-hurt when you talk about their hair. Wife is a stylist and tells me all the gossip.

Anonymous wrote:Ugh, having to be nice to to cranky customers is the worst.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:My goodness. I’d find another salon and send a complaint letter. That should have been handled very differently.

That's a little facile and glib. When a customer is irrationally upset and goes off in a huff in the middle of the service, there's no win-win. If another customer weighs in to defend the business, it gets even more complicated.

If you mean the employee who "snickered" should have groveled to apologize... we're not in Japan or Korea, PP. People have different values here.
I'm east Asian and I'm so glad employees aren't asked to sell their soul on the daily on this continent (we'll gloss over what's happening at the DOJ right now).

That's right, we're in the United States where people are expected to act professional AT THEIR JOB. I can't imagine snickering at work -- and to a client no less. How ridiculous. Why would you hand yourself over to someone that immature, rude and maladjusted and ask them to style your hair?

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I’ve seen this happen so many times. People are so difficult when it comes to hair. Your type of hair and thickness, shade, all the important details are never the same as the person in the photo you bring to get the style of your dreams.

The stylist has to bring your vision to life with only what you are working with. Your hair may be thinner, shorter, dyed, fried, laid to the side with two strands left trying to get the Rachel from ‘96.

Which type of hair makes stylists snicker at their customers?

Totally inexcusable and unprofessional behavior. OP, why did you wait 45 minutes for your appointment instead of walking out in solidarity with the woman who was snickered at? Is that the kind of behavior your support? Or do you not think you'd be next because you're so special?

I'd have walked out.

You're not reading between the lines here. The situation is that the customer probably imagined the snicker because she was already cranky about something else and spoiling for a fight. Or she's mentally ill and tends to go off like that on service people. I know someone like that, unfortunately.