Anonymous wrote:Part of his salary is from selling warranties. It's his job. It's not out of the ordinary at a dealership.
Yes, the point of the story was not that people make a living selling warranties but that he had a happy customer who he quickly turned into an unhappy customer and nearly not a customer because of his inept salesmanship and weird aggression.
His sales tactic was basically “the car you’re buying is a piece of shit that will become a financial albatross unless you drastically change the terms of the deal you’ve already agreed to” and after being politely rebuffed got visibly upset and barely spoke after being turned down. Any chance I’d be interested in a service relationship with them went out the window.
The point was also that the salesman was quite laid back, and played a few games but largely gave us what we wanted and we ended up doing a bit more… it was shocking the contrast between skillful and moronic.
Also I’ve gotten the stupid “it’s just $6 a month more for heated mirrors surely you can do that” bullshit but never so late in the process and never with such ineptitude. And the service agreement he was pitching was so obviously a bad deal… when the lady who wanted us to put the magic paint and upholstery gave her spiel and we said no she was extremely polite and we had a nice chat with her about our kids and her kids and then she went off to the next customer. This guy, for some allegedly so senior, was total garbage at his job.