Anonymous wrote:

Anonymous wrote:OP here, okay, I appreciate the responses, I guess my expectations were outdated. What should I do now? Delete the review?

It sounds like your review was fair- you said the food was good but the push to tip was a rip off. I would still eat there but be ready to not tip.

Honestly I hate the premise that if there is a zero tip option then it’s all good. It is hard not to tip when the screen is glaring at you.
Apparently this place is for people who know what they are doing (it’s an oyster farm) and go there prepared - with their own cooler and knife and a picnic area in mind (or take the oysters home). We just stopped there on a whim thinking they would shuck the oysters for us and there would be tables outside but no.

Reminded me of this article:

https://www.theatlantic.com/technology/archive/2023/11/google-restaurant-reviews-owner-responses/675918/

Dragon Lee, a family-owned Chinese restaurant in upstate New York, is a beloved place. On Google, it has a 4.3-star average, with high praise for its crab rangoon. Every once in a while, though, someone leaves unhappy. The food “was absolutely terrible,” a Google reviewer recently wrote in a one-star rating—so bad that he later called to ask if there had been a sudden change of chefs. (There had not.) The reviewer, who didn’t respond to an interview request, wrote that he threw most of his meal in the garbage. “I will never go back,” he wrote. “Disgusting!”

Dragon Lee could have ignored the response, or apologized profusely. It did neither. “Learn to spell and use grammar,” the restaurant replied—calling out his misspelled “General Soe’s chicken.” The idea that Dragon Lee had changed chefs was laughable: Since the start of the pandemic, the restaurant wrote, no one has wanted to work long hours in a hot kitchen. “WE DO NOT WANT TO DEAL WITH CUSTOMERS LIKE YOU AND YOU DO NOT DESERVE OUR SERVICE!” concluded the reply. “DO US AND EVERYONE A FAVOR, DO NOT EVER COME BACK TO THIS PLACE EVER AGAIN.”

This was not a one-off diatribe, a rogue manager on a bad day. Dragon Lee does this all the time. Perhaps you are a one-star reviewer who saw an outdated menu with lower prices? That “just shows how ignorant you actually are,” the restaurant responded—and it doesn’t care if you come back: “It’s one less dunce we have to deal with.” Publicly claim that its sesame chicken and chicken wings were raw? “If you didn’t like it. We understand … but saying it’s Raw, just shows us how uneducated and stupid you actually are,” the restaurant wrote. “Just saying.” In the restaurant world, where online reviews have an ascendant power over a business’s bottom line, Dragon Lee is doing what other spots can’t, or won’t: It’s arguing with its customers.

Anonymous wrote:OP here, okay, I appreciate the responses, I guess my expectations were outdated. What should I do now? Delete the review?

It sounds like your review was fair- you said the food was good but the push to tip was a rip off. I would still eat there but be ready to not tip.

Anonymous wrote:A review is your opinion. I am an active Yelper. I have left some poor reviews. It was my experience, good or bad. Don’t feel bad. If a place sucks, it probably sucks for others too. Good places are really good.

So many reviews are either from owners or friends or trolls, so a genuine review is helpful. To all the people who are saying don’t post it, do they not read reviews to help them choose restaurants, tire shops, or hotels? I review occasionally, and I try to be fair, but it’s a review! It’s biased by its very definition. I would have left it up.

A review is your opinion. I am an active Yelper. I have left some poor reviews. It was my experience, good or bad. Don’t feel bad. If a place sucks, it probably sucks for others too. Good places are really good.

Thanks everyone, case closed

Ok I deleted it
I guess the bull with the tip screen is to be expected and even then the basics like a table or say cutting your meat is not to be expected!
At least I can vent here

Anonymous wrote:

Anonymous wrote:OP here, okay, I appreciate the responses, I guess my expectations were outdated. What should I do now? Delete the review?

Yes just delete and be done with it

Ok thank you

Anonymous wrote:I’d stop reviewing places online.
If other people ask you about a restaurant be honest. But I don’t get the need to do online reviews. Maybe because I’m gen X? Don’t know.

I am Gen X too so it’s not that

Anonymous wrote:OP here, okay, I appreciate the responses, I guess my expectations were outdated. What should I do now? Delete the review?

Yes just delete and be done with it

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Tips really are optional, if you felt pressured to leave one for no service, what do you expect the owners to do?

They should either be available to help with the food and a space to eat it or not have the tip screen. That’s how I feel but maybe I am wrong, that’s why I decided to post.

Well, are you under the impression that's the convention? Because I see tip screens WAY more often than that. For example every food truck with an iPad has a tip screen. And you sure as hell aren't invited to come eat in the truck!

At least they make your sandwich or burrito! In my case they just put the food into the recyclable cooler they made me purchase and sent me on my merry way

I would leave a bad review where it was deserved but I really don’t see how it’s the store’s fault that it wasn’t what you thought it was. And yea those tip screens are annoying at places where it’s not really customary to tip…but you can hit “no tip” and carry on. That’s not bad review-worthy.

I’d stop reviewing places online.
If other people ask you about a restaurant be honest. But I don’t get the need to do online reviews. Maybe because I’m gen X? Don’t know.

OP here, okay, I appreciate the responses, I guess my expectations were outdated. What should I do now? Delete the review?

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Small businesses can really be hurt or helped by reviews. You had add ons and chose to tip and then wrote a bad review even though you liked your food. Maybe just don’t write reviews in the future.

It’s an established one. I think they had tables in the past and you could sit down and consume the food but now they don’t. But they still expect a tip?

No one said anything about a non-established restaurant, what are you prattling about...

I mean it’s not a new business so I don’t think my review would hurt them

Well you thought wrong.