Anonymous wrote:I’m done shopping at Giant Food. I’m fed up with their checkout process. The checkout lanes that have cashiers are too slow and long. The self-checkout lanes are now “20 items or less.” And the few regular self-checkout machines are so ridiculously annoying. The machine is constantly telling me to place the item in the checkout area when it’s already there! I’m done.
Anonymous wrote:Anonymous wrote:Are you referring to Silver Spring/EW Highway? Or is this now a problem all Giants? I had the same immediate reaction. My workaround is to grab a self-scanner by the produce section and use that. I often have more than 20 items but no one has ever confronted me because the check-out with a self-scanner is so quick. Anyway, OP, just want to say I empathize.
OP again. I usually go to the McLean Giant so it sounds like this is happening at all DMV Giants.
Anonymous wrote:Blame your political leaders. This was done due to a rise in theft at retailers, and the local governments not prosecuting the thieves.
Anonymous wrote:Anonymous wrote:Are you referring to Silver Spring/EW Highway? Or is this now a problem all Giants? I had the same immediate reaction. My workaround is to grab a self-scanner by the produce section and use that. I often have more than 20 items but no one has ever confronted me because the check-out with a self-scanner is so quick. Anyway, OP, just want to say I empathize.
OP again. I usually go to the McLean Giant so it sounds like this is happening at all DMV Giants.
Anonymous wrote:Same experience at Wegmans - I think they got some new technology to cut down on theft but its SUPER annoying. I don't even want to go into details but there's like 3 things that go wrong every time.... I know first world problem
Anonymous wrote:A sign at our local Giant said that the system updates are due to recent increased thefts so I believe the changes are at all Giants.
+1 you can avoid these problems by using the scanner
Anonymous wrote:These changes are at all Giants. It’s super annoying that they wanted to reduce employees on the payroll, forced us to use self checkout because there would only be 1-2 cashiers, then after we’re all used to it, they implement a new rule of 20 items or less for self checkout. Did they go back to having 4-5 cashiers and a couple baggers, like they had before self checkout? No, they did not. And now, if you use self checkout, you have to place an item in the bagging area and wait for the scale to register the weight before you can move on to the next item if you don’t want the cash register to summon help.
I feel like a certain amount of theft was baked into the whole “customers can check out by themselves so we don’t have to pay cashiers” model, and it used to be a small enough amount that they still saved money using that method, but now they’re experimenting with a hybrid model that allows them to continue not to employ sufficient cashiers, but also make self checkout really onerous. It sucks.