Anonymous wrote:

Anonymous wrote:

Anonymous wrote:OP here. I went to Yelp to consider leaving a bad review and discovered they have a zillion bad review on there, many people with similar experiences of being rejected for service. Actually feel way better -- they weren't discriminating against us, they are just terrible at customer service and apparently have a habit of hiring really hostile staff. Good to know, won't be back!

Don't want to betray my anonymity on here by saying their name, but Yelp your restaurant and don't go places with a ton of one-star reviews!

Ok, I am really curious how they refused. They refused to sit you - saying there was not room? Or you sat down, asked for drinks and they said “not for you.”

The former just means they were full to the capacity their service workers could handle. It sounds like they do not say it very well or very nice.

No we came in, sat down at the bar, and ordered, but they refused to give us our drinks and when we asked about them after a normal amount of time (like 10 minutes, and because we though they'd just forgotten about us) the bartender said "sure, I'll get right on that" and then walked away and served other people. And then when she was nearby again, my companion said "I'm sorry, did we do something wrong? I don't understand." And the bartender looked at us and said "No, everything is fine, I'll be right with you." And then walked away and started filling other people's drink orders.

The annoying part was that we'd already put down a card when we ordered so had to ask for that back and ask to have our check cleared (we weren't going to pay for drinks we never got from a bartender who had been openly hostile, plus I didn't trust her not to just add a tip for herself).

It is one of the weirdest things I've ever experienced in a customer service situation. But some of the Yelp reviews described almost identical situations -- waiters/bartenders who just ignore customers, refuse to serve people, refuse to fill certain orders, etc. Strange business model.

Anonymous wrote:OP here. I went to Yelp to consider leaving a bad review and discovered they have a zillion bad review on there, many people with similar experiences of being rejected for service. Actually feel way better -- they weren't discriminating against us, they are just terrible at customer service and apparently have a habit of hiring really hostile staff. Good to know, won't be back!

Don't want to betray my anonymity on here by saying their name, but Yelp your restaurant and don't go places with a ton of one-star reviews!

Anonymous wrote:It's a big deal only for you. Bars do it all the time, but restaurants not so much. Someone looking like you left without paying?
I'm surprised you don't know why. Think again.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:OP here. I went to Yelp to consider leaving a bad review and discovered they have a zillion bad review on there, many people with similar experiences of being rejected for service. Actually feel way better -- they weren't discriminating against us, they are just terrible at customer service and apparently have a habit of hiring really hostile staff. Good to know, won't be back!

Don't want to betray my anonymity on here by saying their name, but Yelp your restaurant and don't go places with a ton of one-star reviews!

Ok, I am really curious how they refused. They refused to sit you - saying there was not room? Or you sat down, asked for drinks and they said “not for you.”

The former just means they were full to the capacity their service workers could handle. It sounds like they do not say it very well or very nice.

No we came in, sat down at the bar, and ordered, but they refused to give us our drinks and when we asked about them after a normal amount of time (like 10 minutes, and because we though they'd just forgotten about us) the bartender said "sure, I'll get right on that" and then walked away and served other people. And then when she was nearby again, my companion said "I'm sorry, did we do something wrong? I don't understand." And the bartender looked at us and said "No, everything is fine, I'll be right with you." And then walked away and started filling other people's drink orders.

The annoying part was that we'd already put down a card when we ordered so had to ask for that back and ask to have our check cleared (we weren't going to pay for drinks we never got from a bartender who had been openly hostile, plus I didn't trust her not to just add a tip for herself).

It is one of the weirdest things I've ever experienced in a customer service situation. But some of the Yelp reviews described almost identical situations -- waiters/bartenders who just ignore customers, refuse to serve people, refuse to fill certain orders, etc. Strange business model.

Anonymous wrote:It's a big deal only for you. Bars do it all the time, but restaurants not so much. Someone looking like you left without paying?
I'm surprised you don't know why. Think again.