Anonymous wrote:Just shop at Walmart for groceries.

My local Walmart has one checker and 50 self check out centers. Walmart is way worse than Giant.

I waited in line for 15 mins for the checker last week because I had a cart full of items. And to make it worse they have 50 self checkouts and about 25 employees doing nothing other than standing around eye hawking customers as they wrestle with the machines. While one sole checker has a line 20 deep of people waiting to check out.

The optics are so bad but they don’t seem to care. They get paid for standing around doing nothing other than staring at their hand held monitoring devices. It so odd. Dystopian. A sign of the times.

They’ve sunk so far from the cheery midwestern origins of the smiley octogenarian Walmart greeter.

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Anonymous wrote:Just use their handheld scanner as you shop and go through the self checkout. It's super quick.

I've seen people do this but never figured out how it works exactly. Can someone explain it in more detail?

You scan your Giant card when you pick up the scanner. Then you scan (and bag) your groceries while you shop around the store. When you're ready to check out, you push a button on the scanner and it pops up a barcode that you then scan at the self-checkout. It pulls your whole order up on the screen quickly and you proceed to pay as normal. It's super easy.

I heard you have to have an ID to activate it now, is that true? I tried scanning the barcode on my phone/on the Giant app and it wouldn't let me.

I have not needed an ID, no. I use my Giant card that's on my keyring (I haven't tried it with the mobile app card).

NP. Yay, yet another app to load. Some of us loathe everything having to be done via app. Oh well, we know we're in the minority but it's just another thing that adds to the suckiness of the shopping experience.

I find the Giant app very helpful to select online coupons for the week. The discounts are applied when you scan your card at the store.

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Anonymous wrote:Are you referring to Silver Spring/EW Highway? Or is this now a problem all Giants? I had the same immediate reaction. My workaround is to grab a self-scanner by the produce section and use that. I often have more than 20 items but no one has ever confronted me because the check-out with a self-scanner is so quick. Anyway, OP, just want to say I empathize.

OP again. I usually go to the McLean Giant so it sounds like this is happening at all DMV Giants.

Same. I have stopped going there. The disgusting smell near the meat department and the annoying scanner were too much. Wegmans in Tysons now. Or Balducci’s.

For me it was the disgusting smell coming from the hot food area in the Giant I used to go to that made me nauseous standing in line at the deli counter.

Not a regular shopper at Giant, but have used the scanner thing when i do shop there. Seems like the scanner is easiest to shoplift a few items and wonder if it will still be around much longer.

Love Samsclub for the scan with phone function. Wish Costco had the same.

I like the little handheld carriers at Giant.

Anonymous wrote:Pay yourself at the self checkout. That's what I do.

I take one or two expensive items per trip (usually 3 trips a week) and I simply don't scan it. Yesterday I walked with $22 of Peets coffee beans for free. Last week I didn't scan $16 of British Cheddar.

If they want me to bring my own bags, check myalf out, pack all my things, they can either adjust price to account for my labor or I will.

5 finger discount

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Anonymous wrote:Isn’t anyone irritated that you’ve done all the work yourself and the employee standing there picking his nose tells you to have a nice day. They could avoid all sorts of problems if they just hired people.

I’m really over this everywhere. Companies keep finding more ways to put the burden of service onto customers while simultaneously increasing prices.

This is so true. I think we should demand an employee discount. We are working at the store.
Plus the produce is half rotten all the time. Gross.

How about we all start hanging out in the employee break room?

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Anonymous wrote:Isn’t anyone irritated that you’ve done all the work yourself and the employee standing there picking his nose tells you to have a nice day. They could avoid all sorts of problems if they just hired people.

I’m really over this everywhere. Companies keep finding more ways to put the burden of service onto customers while simultaneously increasing prices.

This is so true. I think we should demand an employee discount. We are working at the store.
Plus the produce is half rotten all the time. Gross.

I drove 30 min each way to Sam’s Club twice this week to avoid Giant. It’s close to my house but overpriced and I’m having the same issue with the self checkout. It never works. Sam Clubs has the scanner app right on your phone. The entire thing is a stupid waste of time, both the giant check out and driving 30 min for groceries.

Anonymous wrote:http://robertdyer.blogspot.com/2023/04/giant-limiting-self-checkout-to-20.html

It's done due to crime. You think Giant really wants to make the self-checkout experience more annoying for customers? They have to, because of theft and no prosecution by the district attorneys.

Do you think the police are showing up and arresting people for stealing from the grocery store? Because if you do, then I have an excellent investment opportunity for you.

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Anonymous wrote:Blame your political leaders. This was done due to a rise in theft at retailers, and the local governments not prosecuting the thieves.

Bullcrap. Self-checkout is the choice of the retailer and is obviously more prone to theft. There is an easy solution - bring back checkers.

“Bring back checkers” isn’t happening, MeeMaw.

Then retailers shouldn't be complaining about theft.

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Anonymous wrote:A sign at our local Giant said that the system updates are due to recent increased thefts so I believe the changes are at all Giants.

+1 you can avoid these problems by using the scanner

Giant could avoid all these problems by staffing their checkout lanes with actual people.

The self-checkout was fine when it was more convenient for the customer - i.e. - you needed a gallon of milk and it was faster to scan and pay on your own. But now it's just a degradation of service versus a convenience for the customer and a way of depriving a person of a job by the corporation. I feel like starting a movement to boycott self-checkout.

Well, that’s not going to happen. And your last sentence is Big Boomer energy (and before you say it, yes, even if you’re not chronologically a Boomer).

Almost everyone on here hates self-checkout (the scanners are different) - so why not? We all complain but then we just go along with what the corporation wants us to do. We don't have to.

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Anonymous wrote:Why are you guys shopping in person? Get curbside or delivery.

Because we're not lazy.

No, you just like to whine and complain.

You do realize there are multiple posters here. Not everyone is complaining.