Anonymous wrote:FWIW, I liked our West Elm sofa a lot. Our cats destroyed the upholstery but it held its shape well. I do HATE that West Elm doesn’t allow reviews on its site, though, so I won’t buy from them anymore. But I bet your sofa will be fine.
jsmith123 wrote:After 3 long months of waiting, our new couch is about to be delivered. We never saw it in person or sat on it, and now I'm nervous I won't like it.
I've also heard a lot about how shitty the furniture is from this company (West Elm) since ordering, so I'm having some purchase regret.
If the delivery people get the couch in, and I don't like it, do I just send it back with them?