Anonymous wrote:I just learned about this from builder - and then friend/designer confirmed - there is a difference btw what is sold online and at home depot (all plastic inside) and what is sold at the plumbing supply stores (metal). My builder told me he will no longer install any plumbing fixtures purchased online - they aren't the same (all plastic).
This makes zero sense to me (that a company would do this) but I guess that is how it is. So I think you can still get Moen - you just have to get it at the plumbing store. Same with Kohler and other brands. Perhaps there are some online vendors that sell the real deal - but you'd probably want to confirm first.
Good luck.
That's what my plumber told me as well. I did look once online to compare what he purchased and what Home Depot had, and he was right. Now faucetsdirect seems to have the same as what plumbers get, mostly.