Anonymous wrote:I have always ordered their pants and shorts for my son who likes soft pants versus jeans. This year they changed the style of the pants so they're more tapered, but not jogger style. They're just tight around the lower legs and don't quite look right. He doesn't like them. I emailed customer service and they told me they changed the style. :>( I returned them all, which was fine, but I'm now on the hunt for pants similar to the ones we got there last year.

Yes! I noticed this too! Not ideal for boys who don't have skinny legs.

I have always ordered their pants and shorts for my son who likes soft pants versus jeans. This year they changed the style of the pants so they're more tapered, but not jogger style. They're just tight around the lower legs and don't quite look right. He doesn't like them. I emailed customer service and they told me they changed the style. :>( I returned them all, which was fine, but I'm now on the hunt for pants similar to the ones we got there last year.

Haven't they only been around for 2 or 3 years?

I haven't ordered in the past 6 months, but what I got a year ago is still holding up well. I really like their stuff. And agree that the one thing I didn't like, customer service refunded without any issues or questions.

I have not noticed this, just got an order of pants and long sleeved tops, seemed as good as last years stuff.

I find that the rainbow stripes are specifically different than the solid (and other striped) items. They seem thinner. I also find the sizing inconsistent. But that said, the responsive customer service more than makes up for occasional hiccups.

I’ve ordered a bunch of things every 6 months or so for the last few years and haven’t noticed a difference in most of the fabrics. I did notice the crewneck short-sleeve teeshirts are a little lighter fabric than they used to be, but I consider that a positive.

Second the comment on the customer service, it’s great.

Anonymous wrote:I’m not sure, but I know their customer service is EXCELLENT. Speak up: email or post to social media and ask!

I second this.

I ordered several onesies and one just didn’t fit as well as the others. I contacted them to start a return and they sent me a replacement immediately and they said the one onesie was from a supplier that they discontinued.

Anyways, if the quality is bad, send an email. They’re very responsive.

Even 2.5 years ago their quality wasn’t perfect. We received a girls’ swimsuit with open seams. Other recent stuff has been fine, although the sizing/pattern cuts occasionally seem inconsistent.

I’m not sure, but I know their customer service is EXCELLENT. Speak up: email or post to social media and ask!

I've ordered Primary children's clothing for a few years now. Always find it to be a great value for classic, unisex styles. My most recent order arrived (it's been a year since I'd previously ordered) and I feel like the material isn't as thick or as soft as in the past. Took a peek at my older Primary clothing and see that it's all made in Peru, versus my current order, made in China and Vietnam. Not sure if they changed their sourcing?

Has anyone else noticed this, and if so, has the newer clothing held up as well as the older versions?