Send in.

Yes , I’d send it in. I had a bunch of Jansports from years ago even from when I was in school and was just going to throw them out. My mother gathered them all up and sent them in and they replaced every one.

I’d send it in. I sent a really old Jansport in for zipper repair. That could have been considered regular wear.

I bought both my kids Jansport backpacks, partly because of the lifetime warranty.

One is 3 yrs old and one is 2 yrs old, both have small holes in the bottom now and won’t last another school year. Would you consider this normal wear or send in for replacement?