Anonymous wrote:No medical bills but that bruise really hurts and it will be weeks before it goes away. Metal fatigue is a real thing which is why parts like bolts and screws are changed out on airplanes. The situation could have turned out much worse if I had been in poorer shape. Honestly I want someone to say they are sorry in an official way and to tune up the bikes and maybe comp my membership for a few months. This should not have happened and it was upsetting. And I do feel it's their responsibility to keep equipment in safe working order.
Follow up with a manager. You’re not likely to get much but maybe they can comp your membership fee for a month or two and you will feel that your hurt is acknowledged