My preschooler has been there for a year. The teachers remain engaged throughout the day. I have never seen teachers sitting on their cell phones and ignoring students, like I have at other centers. The directors are very involved with the students. The nurses are also very helpful. Our child is very happy all day (and our child is there during almost all operating hours). Our child has learned a lot, developed a lot of self-regulation, has remained safe, has become potty-trained, is excited to go to school everyday, and is happy when coming home (and this combination hasn't happened at any of the other 3 programs our child had previously attended).
I think you've gotten a lot of general responses because parents aren't at the day care during the day, which is why they're paying for day care. I have stopped by at different times of day to bring my child to appointments, deliver lunches or snacks, and for meetings with teachers, and the high level of care remains consistent throughout the day.