Op here - thanks PP that's a good idea. I ended up calling the baggage line and got through to someone who helped me. She said she knew their reservation line was down.

start posting to their social media accounts

They mistyped my name on a reservation (left out the first vowel). I've been trying to call -
Last night I was on hold 40 mins and gave up. Now the call won't go through at all (doesn't even ring). Any ideas? Thanks!