Anonymous wrote:Step one: listen
Step two: do active listening, where you restate/consolidate what the other person said.
Example:
Me: I'm so angry! I was supposed to meet up with Kanye but got waylaid by Bruno Mars and then had to go to the bathroom and Beyoncé needed help getting her dress back together and now I'll never know what Kanye wanted to talk to me about!
You: It's so frustrating when meetings fall through.
Then the person feels HEARD. And UNDERSTOOD. Then, you've bonded.
Except if you like Taylor Swift.