Anonymous wrote:But also remember that they are overwhelmed this time of year, like accountants on April 14th.
And the rest of the year? They maybe do a tour once every few weeks, send out readmission contracts (unless they are online) and do what? Answer the occasional email (or rather, ignore them).
So they have ALL year to prepare for this intense time and mostly they fxxk it up because largely they're quite a lazy bunch and with that comes a high level of incompetence.
You can't compare ADs to accountants, that's an insult to accountants.