We have been going through the same process there for the last six months. Our experience is that the staff are interested in doing what's best for the child. They have recommended services that we had heard from others are hard to get. The psychologist hired to evaluate our son totally missed his autism, though, literally calculated the numbers wrong. So be careful if you are in that situation. They are slow (but within their federally required timeline, so maybe "average pace" if you go by those standards). Request in writing ASAP that your child be evaluated. We didn't sign that paper until a month or two after we first learned there was concern, and that time set us back. Once you request it in writing, their clock starts. Good luck.