Anonymous wrote:Hi fellow Fed supervisor,
Sigh, I feel you. So you need to figure out what the policies are, how much they are being enforced in your agency's department and the willingness to back you. If you go out on your own without your own manager (and the team of fellow managers) behind you, you will be left out high and dry and the team will outlast you. Is there a new manager training that you can take? What kind of support could you get from HR?
In the meantime, try to pin down responsibilities and performance elements in everyone's performance agreements. Make it specific so people know what to work on. Then meet with people every so often to check in on their projects or whatever their assignments are.
Make a list of people's schedules and post it/send it to everyone. Require everyone to send you an email on their telework day with their phone number and what they are planning to accomplish. You could make an electronic calendar for your group and people could put their vacation days on it. They absolutely must be available as if they were in the office.
Since federal agencies are being watched so closely, someone could report your team to the IG. You are responsible as their manager. If you sign off on their hours you must have documentation to back it all up. If you suspect cheating on time, fraudulent activities, etc. you have to take action or it will be on you. There are fed managers in jail right now for time card fraud.
Sorry, all of this really sucks. Fed management is not for the faint at heart.
The message to a new team should be - "I want you to learn how to trust me ... but first I need to learn how to trust you." In other words, trust is a 2-way street. Federal workers are often maligned as being lazy, overpaid for what they do, etc... which may be true for some, as it is in any large organization. But you can turn around the most recalcitrant and dysfunctional team by learning how to trust each other. If there's no trust, your team will simply mark time until you get fed up or fired/transferred. Couch every request for people's schedules, workloads, production, etc... in the context of building trust. Tell them that you'll do the same - you aren't asking them to do anything you won't do. Tell them what you're working on, how you got it done, the frustrations you're encountering, etc... Let them know you're struggling with comparable problems and that you need their help - and that they can rely on your help to get their jobs done. Tell your team that if they're unwilling to meet you halfway - and be a member of a team - then you'll gladly accept a request for a transfer to another department, agency, etc... You don't want anyone who doesn't want to be there.
Also, find out what motivates each team member. Is it money? Is it responsibility? Is it managerial experience? Is it travel? Realign the team along those lines and they'll be more productive.