I've sent back everything I ever ordered from them. I always say "never again," and then order again anyway. With what I bought, the quality is pretty crummy and it showed. I also have weird fit issues--everything seems boxy and unflattering. It probably has a lot to do with brand - some are probably just fine. I really like Eddie Bauer and for cold-weather clothes, Lands End. Also, Macy's has great sales and the one at Pentagon City has an excellent plus size department.