Dr. Burgess...My problem was with hair, not skin, but during my appt with her she threw in some helpful info about the importance of staying hydrated and tips cleaning my skin. I had to wait about a week for an appt, but only had to wait a few mins to be seen on the day the appt was scheduled. It does suck that she doesn't take insurance, but I was happy with the result and she was able to address and treat the problem in just one visit. I would def go back to her.