rebooting worked and I didn't loose any data! Yay!

Oh you meant the app update, yeah I uninstalled and reinstalled so that's certainly not the problem. Off to try reboot.

Thanks. First I'll figure out how to check my phone for updates. If that doesn't work I'll try the reboot.

I've had that happen a few times. The fix involves rebooting the tracker. My recollection of how to reboot it:

* plug tracker into the charger
* turn the tracker off by holding the button down until it goes dark
* pull the tracker out of the charger
* turn it on.
* try to synch

If that doesn't work, Google reboot FitBit.

Also make sure that your phone has the latest app update. I think if the app isn't the same version as their servers, it fails, but you don't get a usable error message.

And, just tried to sync on laptop again and am now back to this message:

Does your tracker have power?

Make sure your tracker's display turns on
and it is close to the Wireless Sync Dongle.

Anyone else. I haven't been able to sync in about a week. I typically use my phone to sync. I tried uninstalling the app, restarting my phone and re-installing the app. Still doesn't work. Keeps saying it can't find my tracker but my tracker is right next to my phone. I decided to try the online software so I downloaded that on my laptop. Still wont work, at first I was getting a message saying it couldn't find my tracker and asking if I was sure if it had power (it's fully charged and sitting right next to the the little charging device plugged into my laptop). Now I'm getting a message that says there is no Internet Connection (clearly there is, I'm on the internet now).

Anyone else had these type of problems and found a solution? Between the difficulty with charging it that I've had and now this syncing issue, this thing is a real pain!