Anonymous wrote:Swamped and/or hard question. I get a ton and I answer the easy ones right away. Others need thought time or research and stay in the inbox. Unfortunately, many of them stay low after a ton more come in. They tend to get answered either after a follow up question, or I know I have a meeting on that subject soon. Not trying to be rude, just have too many emails and not enough hours in the day.

Exactly.

I definitely have this problem at my current job. I find I have to invoke higher up names to get people to pay attention/respond. Even then some people just seem to refuse to respond to emails from those 'lower' in the hierarchy. Or they don't like/respect my department and therefore refuse to engage.
Are you kind of new? I also find it takes some time for people to get to know you and recognize your name, and respect your position. Some won't ever get there, but some do.

write back, "did you get my e-mail? thanks."

Anonymous wrote:

Anonymous wrote:Did your e-mail ask a question or did it provide information? If it just provided information, I may not always respond. If it was a question, I agree with waiting 24-48 hours and then re-forwarding it and saying "Don't know if you missed this..."

How hard is it to reply a simple "thank you" to acknowledge you got it?

np, why generate more email?

Anonymous wrote:Did your e-mail ask a question or did it provide information? If it just provided information, I may not always respond. If it was a question, I agree with waiting 24-48 hours and then re-forwarding it and saying "Don't know if you missed this..."

How hard is it to reply a simple "thank you" to acknowledge you got it?

Did your e-mail ask a question or did it provide information? If it just provided information, I may not always respond. If it was a question, I agree with waiting 24-48 hours and then re-forwarding it and saying "Don't know if you missed this..."

Swamped and/or hard question. I get a ton and I answer the easy ones right away. Others need thought time or research and stay in the inbox. Unfortunately, many of them stay low after a ton more come in. They tend to get answered either after a follow up question, or I know I have a meeting on that subject soon. Not trying to be rude, just have too many emails and not enough hours in the day.

What do you mean they don't respond? Like, ever? Or it takes them more than 24 hours?

What kind of timeframe are you expecting? If you need a response by a particular timeframe, do you indicate that in your email?

If your email is strictly informational, e.g., no questions to be answered or input required, are you still expecting a response (a la "thanks for letting me know")? Even though that takes two seconds, not everyone operates like that with strictly informational emails.

Swamped. Just resend after 48 hrs and say you wanted to make sure they saw it.

Swamped. Just resend after 48 hrs and say you wanted to make sure they saw it.

I don't think it is normal. My boss, who works an "alternative schedule" that has him arrive late/stay late, doesn't normally check emails until after 4:30 everyday. Emails are no faster than actual mail when communicating with him.

Less likely if you are nearer the top of the pyramid and the recipient is below you.

It sometimes happens that people miss emails, but it should not be the norm that people don't respond in a timely fashion. If you are new/the situation is new, you could call and ask if they got your email--it's always possible that they're getting lost.

Anonymous wrote:Is this normal in other workplaces? Are they that swamped? Is it personal? Or is this the new normal in workplaces?

I give 24-48 hours, they could be swamped. If it is urgent, I follow up with a call and reference the email.

Is this normal in other workplaces? Are they that swamped? Is it personal? Or is this the new normal in workplaces?