11:!3 here again...
I do not know about the Old Town location but I have used the location on Route 1 (James McNeil Preschool Academy). I recently had a child in the infant room at the location on Route 1 and thought the care she received was top-notch. The only reason we don't still use the center is because a spot opened in the infant room at the day care center her older sibling is enrolled in and that center is more convenient to work. It was hard saying goodbye to the teachers.
I think the infant room team does a wonderful job taking care of the little ones. The ratio is either 3-1 or 4-1 in the infant room. I can't speak to the other ages as I haven't used the center outside of infant care, but I do have friends who know people who use the preschool and pre-K classrooms and are really happy.
I didn't have a need to interact with management that often, but whenever I had a question the director responded to my calls or emails very quickly.
I wouldn't hesitate to recommend the infant care at this location to my friends.
I am interested in 15:30's response as to what issues they had (and at which location) that caused them to pull their child within the first week.