This is the OP, sorry, yes I did get busy at work
I worked in VA for 7 years and now in MD for 2 years.
A lot of the burnout is the schedule, differnet departments do it differently but I have a 12 hour shift and work day work. It really works for my family. Some dispatchers I know work every weekend and have off Weds/Thurs for example. That gets old after a few months or years.
I dont think there is one specific crazy call I have had, Over the years there have been a lot.
One that comes to mind is a male calling saying he was out of town and wanted us to bring his trash cans in for him. ( we didnt) he was quite upset that that wasnt a service we provided.
The ones that upset me are the ones that involve kids. Usually domestics. Kids either call 911 or are in the house while the parents are yelling at each other.