It's impossible for any of us to advise the OP when there is no detail in the post.

We don't know the problem. We don't know if it was resolved and OP isn't happy, or if the resolution OP wants is possible. We don't know how often OP is emailing or calling. We don't know if her problem takes days, weeks, or months to resolve.

We don't even know if OP has a problem or just thinks she does.

In the absence of detail, this whole thread is pointless.

Principal here--the specifics I know are that emails and phone calls are not being returned. (I am assuming that OP is not lying.) Even if the principal can only say, "I have received your email and am working to resolve the situation," OP should get a response. It doesn't matter if OP is crazy or if the issue is a personnel issue or if it over something minor, not responding to multiple emails and phone calls is not professional. This is why I suggested moving up the chain.

Anonymous wrote:Principal,

How can you just tell her move up the chain w/o knowing the specifics?

We've all been there . . . crazy parent. And what if the principal discussed the situation with his/her superiors and was told to hold off?

all sorts of things going on behind the scenes . . .

If the principal is acting on the direction of his superiors, then moving up the chain to the superiors makes even more sense, as they should be the ones either explaining or changing their actions.

Right. The "this OP could be crazy" issue is a straw man. The principal promised a response and hasn't delivered. If the issue is "this parent is nuts and needs to get over it," it does not take the principal a month of follow up work to figure that out.

Anonymous wrote:Principal,

How can you just tell her move up the chain w/o knowing the specifics?

We've all been there . . . crazy parent. And what if the principal discussed the situation with his/her superiors and was told to hold off?

all sorts of things going on behind the scenes . . .

Anonymous wrote:

Anonymous wrote:There was no resolution. The Principal acknowledged the issue in writing, said there would be follow up and the situation be corrected, it's been a month, there has been no follow up and emails and phone calls have not been returned.

Principal here--move up the chain. That's not okay.

Not the PP, but if it was acknowledged in writing and a promise was made to fix then something needs to be done. If it was decided to not do anything then that needs to be communicated. The current situation is unacceptable.

Principal,

How can you just tell her move up the chain w/o knowing the specifics?

We've all been there . . . crazy parent. And what if the principal discussed the situation with his/her superiors and was told to hold off?

all sorts of things going on behind the scenes . . .

Anonymous wrote:

Anonymous wrote:There was no resolution. The Principal acknowledged the issue in writing, said there would be follow up and the situation be corrected, it's been a month, there has been no follow up and emails and phone calls have not been returned.

Principal here--move up the chain. That's not okay.

Are you at my school. Is it a horrible, horrible teacher? If so, she needs the boot.

I'm curious as to the type of problem Is the op overreacting? Could this be a "my child lost his scissors" incident?

Anonymous wrote:Are you sure the problem is not resolved? If it is a personnel issue, the principal may not be able to discuss it with you.

Even if it was a personnel issue, the principal could have found a way to do some kind of follow up. The follow up may not have been able to go into certain specific details, but it could have been a response. OP is saying that phone calls are not being returned.

OP, if you haven't called or emailed in a while, perhaps one more phone call, and impress the urgency of a need for a response. That give the principal one more chance, just in case there's been a ton of stuff going on and this item just slipped off the radar. This is my most charitable view of the situation, and if you still don't get a response, then I think you are well within your rights to take it to the next level.

Are you sure the problem is not resolved? If it is a personnel issue, the principal may not be able to discuss it with you.

Anonymous wrote:There was no resolution. The Principal acknowledged the issue in writing, said there would be follow up and the situation be corrected, it's been a month, there has been no follow up and emails and phone calls have not been returned.

Principal here--move up the chain. That's not okay.

There was no resolution. The Principal acknowledged the issue in writing, said there would be follow up and the situation be corrected, it's been a month, there has been no follow up and emails and phone calls have not been returned.

Was there no resolution (they ignored the issue) or was it resolved differently and not to your satisfaction?

I would take a step back and look at why it is not resolved. What is the problem? Something legal, like not following an IEP? Or something like bullying? Or is it an issue with the teacher? Honestly it's hard to give advice without at least some notion of what the issue is.

Problem started in the classroom, escalated situation to Principal and it is still not resolved. Who would I contact next? The Superintendent?