Anonymous wrote:Call and say you've been a customer for x years and have never been late (except of course this one time) and you're wondering if they can extend you any kind of forgiveness given your excellent history with them. Some companies have a one time forgiveness. If the rep says no ask who you can appeal to by way of letter. It would help if there were extenuating circumstances around why you neglected to pay on time, i.e. death in the family, but I am by no means suggesting that you lie. Good luck!
This. When I was in the middle of a move I forgot payment of my cc bill. Called them, had them look up my account to see that I'd paid every bill on time for the last 10yrs and this was clearly an aberration. They forgave it, and even waived a late penalty payment.