Anonymous wrote:We used one for buying and selling.
The buyers agent was fine. Nice guy, responsive. We didn't need tons of help with pricing or bidding strategies, and I'm not sure I'd have tons of confidence in him if we had. We also didn't need much help w/r/t finding listings. I thought his recommended inspector was just ok; nothing major has come up, but a few minor things have and he didn't seem as thorough as the person we used previously.
We cancelled our contract with the Redfin sellers agent after two weeks. He was nice and responsive, but we lived in a hot neighborhood of row houses (so there's not a ton of differentiation between the houses) and our house was just not moving (most, if priced right, sold within a weekend). We priced at the agent's recommendation, and let him know that we were willing to price aggressively in order to sell quickly, so it wasn't the price. We also did a ton of work prepping the house, which was recently renovated anyway, and there weren't any recommendations that we didn't implement. I don't know what it was, but w/ Redfin, we just weren't getting showings and the one offer we got fell through. The agent also didn't see the offer when it came in, so we responded late.
After canceling Redfin, we went with a realtor that had sold a lot of houses in our neighborhood, and a couple within a few weeks of ours. He sold it the weekend of Hurrican Sandy for just above list price (which was slightly less than what we listed w/ Redfin, because the agent felt we needed to reduce in order to generate new interest. But he said that if he'd come in at the beginning, the Redfin price seemed right). We also got multiple offers.
(Btw, I've posted this before, so if you see this come up in an old thread, it's probably my post, not another Redfin consumer.)
My guess is that a lot of realtors 'blacklist' redfin listings and dont show them to clients because they hate the model. The concept of a realtor has gone by way of the dodo bird frankly. There was a time when you NEEDED a realtor because only realtors knew what was on the market. Thats changed dramatically. The value add of a realtor now is much much lower.