Anonymous wrote:Was just joking with the siblings about putting one on a "flower arrangement". Mom complains that "they're mean" when one of us isn't there visiting.
These places should be blatantly monitored. Including SLAs for response time when a call button is pushed, etc. Just like bodycams, if a worker refuses, they are hiding something.
I'm sure it's true. I've witnessed staff being incredibly mean to residents. I've been there when we've pushed the button and no one has come in close to an hour. The admin says this is impossible but I was actually there, so I know it's true when my parent complains that pushing the button does nothing.