Anonymous
Post 01/20/2026 19:58     Subject: I can't believe banks and the like still use foreign call centers
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:Switch to a credit union.

I’m having this issue right now with a life insurance policy and changing the beneficiaries is now a two week ordeal instead of one email to my agent.


OP here. This WAS a credit union. Wright Patman Congressional, in fact. If you have a Visa question you get routed to a call center in India.


There should be a law against banks and financial institutions using foreign call centers


Yeah, that means our PII is accessible God knows where. Ugh.
Anonymous
Post 01/20/2026 19:54     Subject: I can't believe banks and the like still use foreign call centers
Anonymous wrote:Why can't they train people in the coal country and move the call centers there. It almost seems like Americans under Trump hate other poor White Americans.

Disgusting.


This predates trump.

Seriously, everything is not about trump
Anonymous
Post 01/20/2026 19:53     Subject: I can't believe banks and the like still use foreign call centers
Anonymous wrote:
Anonymous wrote:Switch to a credit union.

I’m having this issue right now with a life insurance policy and changing the beneficiaries is now a two week ordeal instead of one email to my agent.


OP here. This WAS a credit union. Wright Patman Congressional, in fact. If you have a Visa question you get routed to a call center in India.


There should be a law against banks and financial institutions using foreign call centers
Anonymous
Post 01/20/2026 19:44     Subject: I can't believe banks and the like still use foreign call centers
Anonymous wrote:Hang up and callback


NP. This seems mean and racist but honestly, next time I might do this...
Anonymous
Post 01/20/2026 19:41     Subject: I can't believe banks and the like still use foreign call centers
Why can't they train people in the coal country and move the call centers there. It almost seems like Americans under Trump hate other poor White Americans.

Disgusting.
Anonymous
Post 01/20/2026 19:39     Subject: I can't believe banks and the like still use foreign call centers
Just dispute them in the app and move on. I avoid calling at all costs.
Anonymous
Post 01/20/2026 17:25     Subject: I can't believe banks and the like still use foreign call centers
Anonymous wrote:
Anonymous wrote:Switch to a credit union.

I’m having this issue right now with a life insurance policy and changing the beneficiaries is now a two week ordeal instead of one email to my agent.


OP here. This WAS a credit union. Wright Patman Congressional, in fact. If you have a Visa question you get routed to a call center in India.

PP, wow that sucks!
Anonymous
Post 01/20/2026 17:21     Subject: I can't believe banks and the like still use foreign call centers
It's Indian English. I was told by them that I have an accent and that they just speak Indian English.

I had no clue this was a thing and just thought they spoke improper British English...
Anonymous
Post 01/20/2026 17:19     Subject: I can't believe banks and the like still use foreign call centers
Agree that this is infuriating. Shareholders don't care but they should if everyone switches banks
Anonymous
Post 01/20/2026 16:49     Subject: I can't believe banks and the like still use foreign call centers
Anonymous wrote:Switch to a credit union.

I’m having this issue right now with a life insurance policy and changing the beneficiaries is now a two week ordeal instead of one email to my agent.


OP here. This WAS a credit union. Wright Patman Congressional, in fact. If you have a Visa question you get routed to a call center in India.
Anonymous
Post 01/20/2026 16:46     Subject: I can't believe banks and the like still use foreign call centers
Switch to a credit union.

I’m having this issue right now with a life insurance policy and changing the beneficiaries is now a two week ordeal instead of one email to my agent.
Anonymous
Post 01/20/2026 16:06     Subject: I can't believe banks and the like still use foreign call centers
you should be using chat
Anonymous
Post 01/20/2026 16:06     Subject: Re:I can't believe banks and the like still use foreign call centers
At least you're getting a person and not just the AI
Anonymous
Post 01/20/2026 16:04     Subject: I can't believe banks and the like still use foreign call centers
Hang up and callback
Anonymous
Post 01/20/2026 16:03     Subject: I can't believe banks and the like still use foreign call centers
I'm trying to get answers about weird charges on my CC and the person on the other end of the call and the Indian accent is so thick I cannot understand a thing. It's infuriating.