OP here. Some posters asked for examples and said I sounded rude, so I want to clarify. I am not rude at all. I worked in service roles myself and I know how hard those jobs are. I am nothing like the older man and his wife I saw recently screaming at a gate agent because they wanted seats they never paid for (they book basic econ without assigned seats) I would never behave like that.

Since people asked for specifics, here are examples from just the past month. I travel a lot on this airline, so issues come up and these occur usually in chat:

An agent told us our family of four would be moved to the same row. At check-in we were split across three rows even though the agent confirmed the change. When I explained it politely in chat, they offered some credits.

An agent told me the last row of first reclined normally. On that aircraft it did not recline at all and the seat map flagged it as limited recline. I reported the incorrect information and they issued some miles.

On a short international flight I upgraded to first and went to the lounge early to get work done. It was so overcrowded there was nowhere to sit for over an hour, and two of the bathroom stalls were out of service. When I let them know afterward, they refunded the upgrade.

I booked a flight because it had lie-flat seats. A week before departure the aircraft switched to one without lie-flat. I explained the issue in chat and they provided some travel credit.

In chat I am never rude or demanding, and when I send a follow up email I am not angry. I just explain what happened clearly and respectfully. My real hope is that this leads to better training and better service, which should benefit everyone, not just me.

Anonymous wrote:My time is too valuable to spend on the phone with customer service.

+1. To each their own, but this is how I look at it. I just don't think it is a good use of my time to spend energy on that type of thing. I'd rather move on and enjoy something.

My time is too valuable to spend on the phone with customer service.

The people you’re asking compensation from are not the same people who messed up. You seem to want to punish them yet they will never know that you called to cry that your seat wasn’t the same. What an enormous waste of time for a few miles they throw at you to go away.

Anonymous wrote:My spouse thinks I am being difficult, and I want to know how others see it. We are a family of four with a teenager and a college student, and for the last five years we have mostly flown business or first class. I hold very high elite status from flying for work multiple times a week, and I recently stepped into a high level executive role by being in the right place, working hard, and building strong relationships with both boomers and Gen X leadership. I see how rude and entitled some people in those generations can be in travel situations, and I never want to come across that way.

When something goes wrong, such as incorrect seats or an agent giving wrong information, I contact customer service and explain what happened. I am a millennial, not an older angry traveler stereotype. I am always respectful. I never raise my voice, never demand anything, and never make a scene. I have worked in service roles myself, so I understand how difficult those jobs can be and I speak to people the way I would want to be treated. I simply describe what happened and ask if the airline can offer consideration.

Because of my status and the money we spend on flights, the airline often provides miles or credits. My spouse finds this embarrassing, even when the airline clearly made mistakes.

Is it wrong to ask for compensation in these situations, or is it reasonable to expect accuracy and proper service when you have paid and earned this level of travel experience?

Weird troll VBA

Anonymous wrote:My spouse thinks I am being difficult, and I want to know how others see it. We are a family of four with a teenager and a college student, and for the last five years we have mostly flown business or first class. I hold very high elite status from flying for work multiple times a week, and I recently stepped into a high level executive role by being in the right place, working hard, and building strong relationships with both boomers and Gen X leadership. I see how rude and entitled some people in those generations can be in travel situations, and I never want to come across that way.

When something goes wrong, such as incorrect seats or an agent giving wrong information, I contact customer service and explain what happened. I am a millennial, not an older angry traveler stereotype. I am always respectful. I never raise my voice, never demand anything, and never make a scene. I have worked in service roles myself, so I understand how difficult those jobs can be and I speak to people the way I would want to be treated. I simply describe what happened and ask if the airline can offer consideration.

Because of my status and the money we spend on flights, the airline often provides miles or credits. My spouse finds this embarrassing, even when the airline clearly made mistakes.

Is it wrong to ask for compensation in these situations, or is it reasonable to expect accuracy and proper service when you have paid and earned this level of travel experience?

There’s no right of wrong. But it seems petty and not the best use of your time, why bother spending your time to complain about these mistakes, and why bother asking for credits you don’t need? Why not let it go and spend that time with your kids or volunteering in a soup kitchen?

You are impossible OP.

Pretty much the paradigm of why this country is becoming a sh*thole.

OP sounds like a troll with the self aggrandizement (“I’m do successful and perfect”) and the ageism. Ignore.

OP sounds exhausting.

An agent giving wrong information? Give us an example. How often are you seeking compensation—is it for every flight? It sounds like this happens a lot.

Are you 100% perfect in your job? What are your consequences if you make a mistake? Just because airlines offer miles for people who complain, why do you feel like you’re entitled to them every time something doesn’t go your way?

Honestly I would be embarrassed if my spouse did this type of thing a lot, especially if we had plenty of money and he had plenty of miles from his work—it feels greedy. It doesn’t matter if you talk to them politely, it’s still kind of icky if this type of thing happens a lot.

You book a flight and then, choose a seat. If you are sent to a different seat, it is usually due to an equipment change ( not the agents’s fault). Give us an example of what is going wrong.

I mean no you're not wrong as we all feel like we deserve fair treatment but j think your DH point is that you might want to take it easy every once awhile with the chip on your shoulder of perfection 100% time? I am prob guilty of same and maybe that's why you're so successful but maybe your DH is a bit less so but more grounded which is why his perspective differs? You're not wrong but neither is he

Anonymous wrote:My spouse thinks I am being difficult, and I want to know how others see it. We are a family of four with a teenager and a college student, and for the last five years we have mostly flown business or first class. I hold very high elite status from flying for work multiple times a week, and I recently stepped into a high level executive role by being in the right place, working hard, and building strong relationships with both boomers and Gen X leadership. I see how rude and entitled some people in those generations can be in travel situations, and I never want to come across that way.

When something goes wrong, such as incorrect seats or an agent giving wrong information, I contact customer service and explain what happened. I am a millennial, not an older angry traveler stereotype. I am always respectful. I never raise my voice, never demand anything, and never make a scene. I have worked in service roles myself, so I understand how difficult those jobs can be and I speak to people the way I would want to be treated. I simply describe what happened and ask if the airline can offer consideration.

Because of my status and the money we spend on flights, the airline often provides miles or credits. My spouse finds this embarrassing, even when the airline clearly made mistakes.

Is it wrong to ask for compensation in these situations, or is it reasonable to expect accuracy and proper service when you have paid and earned this level of travel experience?

You sound kinda full of yourself. Perhaps that's what your hubby doesn't like.

Now you will probably go scold him for hearing this, and he be all like "yes dear".

My spouse thinks I am being difficult, and I want to know how others see it. We are a family of four with a teenager and a college student, and for the last five years we have mostly flown business or first class. I hold very high elite status from flying for work multiple times a week, and I recently stepped into a high level executive role by being in the right place, working hard, and building strong relationships with both boomers and Gen X leadership. I see how rude and entitled some people in those generations can be in travel situations, and I never want to come across that way.

When something goes wrong, such as incorrect seats or an agent giving wrong information, I contact customer service and explain what happened. I am a millennial, not an older angry traveler stereotype. I am always respectful. I never raise my voice, never demand anything, and never make a scene. I have worked in service roles myself, so I understand how difficult those jobs can be and I speak to people the way I would want to be treated. I simply describe what happened and ask if the airline can offer consideration.

Because of my status and the money we spend on flights, the airline often provides miles or credits. My spouse finds this embarrassing, even when the airline clearly made mistakes.

Is it wrong to ask for compensation in these situations, or is it reasonable to expect accuracy and proper service when you have paid and earned this level of travel experience?