It was worse than having no insurance. If there is a small exterior water line break, there are plenty of emergency companies you can find with online reviews these days. We needed something more involved, and the insurance company made it worse and wasted our time. Yes, we had to fix walkway and landscaping ourselves too. We had a mere trikle of water coming into the house for months as DH and I argued with insurance, finally gave up and took care of it ourselves. We had small children at the time. It was purely awful.