I thought it was very pricey for what it was. Great beach and pools if that is what you are looking for. Massage was good but started late and ended early; it was hard to communicate with the massage therapist whose English was not strong. Food was a little above average. Service is pretty slow and inefficient. Front desk didn't give early check in or high floor although it was requested; they gave us the run around when we arrived and it took several hours for the room to be ready. I thought the hotel bathroom was really nice. We had a fraudulent charge of about $100 for a breakfast at the restaurant and we never had breakfast there so had to have it removed.
I wouldn't stay there again but I think it works fine if you really like beach and pools and don't need a luxury feel or high level service.
Anonymous
02/19/2025 08:40
Subject: Royal Sonesta San Juan
We stayed there in 2024 and liked it. We didn’t have issues finding chairs by the pool when we were there.
Anonymous
02/18/2025 20:12
Subject: Royal Sonesta San Juan
We stayed. It’s fine. Rooms are mid. Pool area is nice, but people hoard spots at 8:00 a.m. beach is great. Location is awesome. But, it’s not a luxury resort. I’d stay again though.
Anonymous
02/18/2025 13:57
Subject: Royal Sonesta San Juan
Looking to book a family trip. Has anyone stayed here? Thoughts?