Anonymous wrote:I was told to never use exclamation points in business correspondence. So I didn't for years. Then I worked for a brilliant woman in leadership who did, and I saw how they can work well in the right circumstances (for industry context -- I'm a lawyer). I occasionally use "Hi" but only in email conversations with people I know well that are relatively casual in subject matter.
OP here - also a lawyer here. I'm in my mid 30s and kind of in the middle ranks at my company...I definitely notice that the level of formality and use of exclamation marks changes with age/seniority.
I don't tend to use exclamation marks outside of "Thanks!" For whatever reason, thanks with a period just rubs me the wrong way. Kind of like "thanks...but not really". So I never bring myself to subject other people to that. Ha, again with the overthinking.