I wish I can help you. I am also a current CCRM Nova patient. I HATE their billing department, they add a lot of unnecessary stress to an already stressful process. I love my doctor and nurse and that's why I stayed with them. I was with another fertility clinic previously, everyone had complained about their billing also, but CCRM is 10 times worse based on my experience. I would take my previous clinic's billing over CCRM's any day.

I have not been able to identify a way to contact CCRM management by email. Is there a suggested email to elevate a complaint related to billing?