Anonymous
Post 12/10/2024 12:08     Subject: Re:Tiny prints/shutterfly lost cards
Anonymous wrote:
Anonymous wrote:What about sending them as new year cards?


I truly hate that. Everyone is on the move by then. But, it is what it is this year.

After escalation and countless rebuttal, they only willing to offer $10 reward . JFC. They said they can send request to expedite but can't guarantee it will happen. The first request the CS rep sent over was denied. So it is a replacement with expedited.

Truly a very serious downturn in CS and I have been using them over 25 years.


I would cancel the entire order and go elsewhere. No way I would let them keep my money.
Anonymous
Post 12/10/2024 11:33     Subject: Tiny prints/shutterfly lost cards
Anonymous wrote:
Anonymous wrote:They sent me another families cards one year. I had so much fun writing them and sending them out to friends with long heartfelt messages about the good times we have shared.
It was a funny Christmas.


We also got someone else's cards once. Our family enjoyed them.


OP here. I'm cringing at some other family getting my lost cards. I'm not even on social media--so hate the idea of that
Anonymous
Post 12/10/2024 11:16     Subject: Tiny prints/shutterfly lost cards
Anonymous wrote:They sent me another families cards one year. I had so much fun writing them and sending them out to friends with long heartfelt messages about the good times we have shared.
It was a funny Christmas.


We also got someone else's cards once. Our family enjoyed them.
Anonymous
Post 12/10/2024 11:12     Subject: Re:Tiny prints/shutterfly lost cards
Anonymous wrote:What about sending them as new year cards?


I truly hate that. Everyone is on the move by then. But, it is what it is this year.

After escalation and countless rebuttal, they only willing to offer $10 reward . JFC. They said they can send request to expedite but can't guarantee it will happen. The first request the CS rep sent over was denied. So it is a replacement with expedited.

Truly a very serious downturn in CS and I have been using them over 25 years.
Anonymous
Post 12/10/2024 10:57     Subject: Re:Tiny prints/shutterfly lost cards
What about sending them as new year cards?
Anonymous
Post 12/10/2024 10:56     Subject: Tiny prints/shutterfly lost cards
Anonymous wrote:They sent me another families cards one year. I had so much fun writing them and sending them out to friends with long heartfelt messages about the good times we have shared.
It was a funny Christmas.


Anonymous
Post 12/10/2024 10:54     Subject: Tiny prints/shutterfly lost cards
They sent me another families cards one year. I had so much fun writing them and sending them out to friends with long heartfelt messages about the good times we have shared.
It was a funny Christmas.
Anonymous
Post 12/10/2024 10:53     Subject: Re:Tiny prints/shutterfly lost cards
The WORST customer service ever this month.
Anonymous
Post 12/10/2024 10:07     Subject: Tiny prints/shutterfly lost cards
Anonymous wrote:Same - I only received 1/2 of my order. I was never able to speak to a live person. The chat bot told me the cards had been re-ordered but another chat bot told me no re-order had been placed. I did get email confirmation that an order is suppose to arrive by the 16th. This is the first time I've had an issue with them.


+100
Similar.

Anytime I order over Thanksgiving weekend--this happens (twice before over 20 years). I think they can't handle the rush/amount.
Anonymous
Post 12/10/2024 10:06     Subject: Tiny prints/shutterfly lost cards
Anonymous wrote:
Anonymous wrote:Ugh!!! I used tiny prints a few years back- ordering Black Friday weekend and they never delivered my holiday cards.

I don’t know what possessed me to use them again this year, but the order of 11/29 is lost-/hasn’t moved location from NJ in over a week and the free replacement order looks like it won’t come until after Xmas, if it arrives at all.

Fool me once, shame on me this time.


What? CALL and demand they rush print/overnight ship the replacements for free. Keep escalating until an acceptable solution is offered. Some people are so afraid of confrontation or being a “Karen” that they won’t fight legitimate wrongs!


Oh I have been doing that. lol The foreign call center people are awful. And each time I call there is a wait time of over 30 minutes.

One customer rep told me it would be overnighted for free---and then the order status that was sent minutes later said will be delivered 12.20. WTF?
Anonymous
Post 12/10/2024 09:34     Subject: Tiny prints/shutterfly lost cards
Agree — and ask for a complete refund!
Anonymous
Post 12/10/2024 09:33     Subject: Tiny prints/shutterfly lost cards
Shutterfly has always had awesome customer service for me. I'd call them if I were you and request expedited shipping of replacements.
Anonymous
Post 12/10/2024 07:45     Subject: Tiny prints/shutterfly lost cards
Same - I only received 1/2 of my order. I was never able to speak to a live person. The chat bot told me the cards had been re-ordered but another chat bot told me no re-order had been placed. I did get email confirmation that an order is suppose to arrive by the 16th. This is the first time I've had an issue with them.
Anonymous
Post 12/10/2024 07:42     Subject: Tiny prints/shutterfly lost cards
Anonymous wrote:Ugh!!! I used tiny prints a few years back- ordering Black Friday weekend and they never delivered my holiday cards.

I don’t know what possessed me to use them again this year, but the order of 11/29 is lost-/hasn’t moved location from NJ in over a week and the free replacement order looks like it won’t come until after Xmas, if it arrives at all.

Fool me once, shame on me this time.


What? CALL and demand they rush print/overnight ship the replacements for free. Keep escalating until an acceptable solution is offered. Some people are so afraid of confrontation or being a “Karen” that they won’t fight legitimate wrongs!
Anonymous
Post 12/10/2024 07:38     Subject: Tiny prints/shutterfly lost cards
Ugh!!! I used tiny prints a few years back- ordering Black Friday weekend and they never delivered my holiday cards.

I don’t know what possessed me to use them again this year, but the order of 11/29 is lost-/hasn’t moved location from NJ in over a week and the free replacement order looks like it won’t come until after Xmas, if it arrives at all.

Fool me once, shame on me this time.