Anonymous wrote:DD coming back from college, bought a United ticket with 40 minutes between flights in Chicago. At first glance that seemed ok, but then we realized that planes close their doors 30 mins before take-off so basically she has 10 minutes to get off one plane and board the other plane (in the unlikely event the first flight is even on time.) What recourse do we have to get this situation fixed without extra charge? Shouldn't this be on United for selling such a ticket in the first place?
Anonymous wrote:Shouldn't this be on United for selling such a ticket in the first place?
It's on United if she misses the flight. They'll put her on the next one.
Anonymous wrote:Anonymous wrote:40 minutes definitely tight at ORD- that's probably the Minimum Connection Time for United domestic-domestic connections there. MCT is the minimum time they will sell you a ticket for- shorter than that and their system won't do it as a single ticket. Different airports/airlines have different MCTs, and they are longer if including an international connection, of course.
Domestic flights usually start boarding around 35-40 minutes before departure time, and yes try to close the door 10 minutes before departure time.
United uses both T1 and T2 at ORD, but they are connected behind security. The issue is that T1 has concourse B (the one close to the road), and concourse C (the one you reach through a tunnel from B). If she say comes into Concourse C and 2nd flight is out of T2, she would have to walk to the middle of C, go through the tunnel to B, then walk to the southern end of B, through the connecter to T2, then out to the gate in T2. It could be a solid probably 12-15 minute walking max. Or they could be 2 gates down from each other and it's 30 seconds of walking. Definitely look at which gates those flights use on recent days (flight aware.com is good) to get an idea, but don't assume it will always follow that pattern on her day of travel. Gate assignments are complicated.
Finally, United has a program called ConnectionSaver that strategically holds flights for a few minutes if the system calculates it saves enough connections, but doesn't impact later flight times. Pretty cool actually. Again, don't count on it, but if the arriving flight is 10 minutes late and there are 10 people from it going to departing flight, good chance the system will signal them to hold it for an extra 5 minutes so they make it.
https://crankyflier.com/2019/06/20/a-more-detailed-look-at-uniteds-connectionsaver/
Oh good lord. This is too much information. She'll either make it or she won't, there are too many variables to game it all out.
Anonymous wrote:40 minutes definitely tight at ORD- that's probably the Minimum Connection Time for United domestic-domestic connections there. MCT is the minimum time they will sell you a ticket for- shorter than that and their system won't do it as a single ticket. Different airports/airlines have different MCTs, and they are longer if including an international connection, of course.
Domestic flights usually start boarding around 35-40 minutes before departure time, and yes try to close the door 10 minutes before departure time.
United uses both T1 and T2 at ORD, but they are connected behind security. The issue is that T1 has concourse B (the one close to the road), and concourse C (the one you reach through a tunnel from B). If she say comes into Concourse C and 2nd flight is out of T2, she would have to walk to the middle of C, go through the tunnel to B, then walk to the southern end of B, through the connecter to T2, then out to the gate in T2. It could be a solid probably 12-15 minute walking max. Or they could be 2 gates down from each other and it's 30 seconds of walking. Definitely look at which gates those flights use on recent days (flight aware.com is good) to get an idea, but don't assume it will always follow that pattern on her day of travel. Gate assignments are complicated.
Finally, United has a program called ConnectionSaver that strategically holds flights for a few minutes if the system calculates it saves enough connections, but doesn't impact later flight times. Pretty cool actually. Again, don't count on it, but if the arriving flight is 10 minutes late and there are 10 people from it going to departing flight, good chance the system will signal them to hold it for an extra 5 minutes so they make it.
https://crankyflier.com/2019/06/20/a-more-detailed-look-at-uniteds-connectionsaver/
Anonymous wrote:If her flight lands on time, she should be fine. As I recall, Chicago OHare is shaped like a Y. She just needs to make a dash for it. She should know where she is getting in and where she is taking off before she gets on the first plane.
If her plane is late and she can't make the connection and it's the last flight of the night, make sure she has a contingency plan for where she stays. Find out if the airport lets people stay overnight under normal circumstances.
Shouldn't this be on United for selling such a ticket in the first place?